Inbound Chat Lead Gen Specialist

Webhosting; Hinoba-an; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive HMO benefits

Punctuality Bonus

Generous Vacation policy

Job summary

Bluehost is seeking a Lead Generation Specialist (Inbound Chat) to educate prospective customers about our products, qualify inbound opportunities, and route high-value leads to Account Executives. You will engage with leads and current customers, convert queries into consultative conversations, and collaborate across Sales, Customer Success, and other teams to ensure a smooth journey.

The role focuses on fast, professional responses, precise CRM updates, and achieving targets for response time

Responsibilities

• Engage with inbound leads, chats, and referrals to understand goals and identify sales opportunities.
• Qualify interest by uncovering customer needs, purchase intent, and readiness to buy, then route high-value SQLs to the appropriate Account Executive team.
• Convert product and technical questions into consultative sales conversations by recommending solutions that address immediate needs and create value.
• Conduct meaningful account reviews to uncover upsell, cross-sell, and expansion opportunities within the existing customer base.
• Respond quickly and professionally to inbound inquiries, ensuring a high-quality customer experience and timely follow-up.
• Collaborate closely with Account Executives, Sales Leadership, Customer Success, and other internal teams to create a smooth customer journey and strong handoffs.
• Maintain accurate records of all customer interactions, lead status, and next steps in the CRM.
• Meet or exceed goals related to lead response time, qualification quality, conversion, and pipeline generation.
• Stay current on Bluehost products, promotions, competitive offerings, and sales processes to confidently position solutions and support customer needs.

Job description

Bluehost is seeking a Lead Generation Specialist (Inbound Chat) to educate prospective customers about our products, qualify inbound opportunities, and route high-value leads to Account Executives. You will engage with leads and current customers, convert queries into consultative conversations, and collaborate across Sales, Customer Success, and other teams to ensure a smooth journey.

The role focuses on fast, professional responses, precise CRM updates, and achieving targets for response time