Inbound Lead Concierge & Follow-Up Specialist

vamasters, Inc.; Batac; In loco; PHP 268.000 - 469.000; Tempo pieno

Descrizione del lavoro

vamasters, Inc. in Batac, Ilocos Norte, Philippines is seeking a Lead Management Specialist to answer inbound calls, capture inquiries, and ensure accurate handoffs to contractors for our growing cleaning services business.

You will need a confident phone presence, strong follow-up habits, and the ability to work independently to keep inquiries moving toward booking and maintain a clean lead log.

Competenze

• Excellent spoken English with a clear, friendly phone presence.
• Experience handling inbound calls and following up with leads or customers.
• Strong written English for email and message follow-ups.
• Ability to take accurate notes and record customer details.
• Comfortable using phone and call-forwarding tools, and quick to learn new systems.
• Reliable internet and phone connectivity.
• Unfailing on follow-through, sharp on detail, and self-sufficient without supervision.
• Strong communication skills.

Mansioni

• Answer inbound calls professionally and respond promptly to new cleaning leads
• Collect detailed customer information, including location, type of service, preferred timing, and special requests
• Pass lead details to contractors clearly and accurately
• Follow up with leads by phone and message to move them toward booking
• Keep a simple lead log and the status of each lead up to date
• Share updates by email, with quick message pings for time-sensitive items
• Provide general administrative and operations support as needed

Conoscenze

Excellent spoken English

Inbound calls experience

Strong written English

Accurate note-taking

Phone/call-forwarding tools

Reliable internet/phone connectivity

Self-sufficient with supervision

Strong communication skills

Lead management experience

Cleaning/home services background

CRM/spreadsheet familiarity

Contractor coordination experience

Multiple-task management

Descrizione del lavoro

vamasters, Inc. in Batac, Ilocos Norte, Philippines is seeking a Lead Management Specialist to answer inbound calls, capture inquiries, and ensure accurate handoffs to contractors for our growing cleaning services business.

You will need a confident phone presence, strong follow-up habits, and the ability to work independently to keep inquiries moving toward booking and maintain a clean lead log.