Lead Conversion Specialist: Fast, Friendly Follow-Up

vamasters, Inc.; Malabon; On-site; PHP 167,000 - 290,000; Full time

Job summary

vamasters, Inc. is seeking a Lead Management Specialist to handle new cleaning-lead inquiries with a polished, reliable approach. You will answer inbound calls, capture details, and pass information to our contractors to move prospects toward booking.

You will maintain a simple lead log, follow up consistently by phone and message, and provide basic administrative support to help the team operate smoothly.

Qualifications

• Experience handling inbound calls and lead follow-up.
• Excellent spoken and written English.
• Ability to take accurate notes and record details.
• Comfortable using phone systems and basic CRM/spreadsheets.

Responsibilities

• Answer inbound calls from new cleaning leads.
• Gather customer details: location, service type, timing, requests.
• Pass lead details to contractors clearly.
• Follow up with leads by phone and messages.
• Maintain a simple lead log and update statuses.
• Provide email updates for time-sensitive items.
• Provide general admin and operations support as needed.

Skills

Excellent English

Inbound call handling

Written English

Accurate note-taking

Reliable connectivity

Independent worker

Strong communication

Tools

CRM tools

Spreadsheets

Job description

vamasters, Inc. is seeking a Lead Management Specialist to handle new cleaning-lead inquiries with a polished, reliable approach. You will answer inbound calls, capture details, and pass information to our contractors to move prospects toward booking.

You will maintain a simple lead log, follow up consistently by phone and message, and provide basic administrative support to help the team operate smoothly.