Inbound Financial Services Support Specialist

Wells-Fargo; Taguig; On-site; PHP 268,000 - 357,000; Full time

Job summary

Wells Fargo in Taguig, Philippines, is seeking an Associate Customer Service Representative to handle a high-volume inbound contact center, providing timely support across financial products and services with empathy and accuracy.

Requirements include 6+ months in customer service or financial services, willingness to work shifting schedules (nights, weekends, holidays), strong communication and problem-solving skills, and the ability to navigate multiple systems to document interactions and

Qualifications

• 6+ months of customer service, financial services or contact center support experience.
• Strong communication and problem-solving abilities.
• Ability to navigate multiple systems and document interactions accurately.

Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels.
• Assist customers with inquiries, transactions, and service requests with empathy.
• Navigate systems to access information, document interactions, and complete transactions.
• Escalate complex or higher-risk concerns to experienced colleagues or leadership.

Skills

Empathy

Active listening

Communication

Problem-solving

Attention to detail

Collaboration

Resilience

Education

2nd year college

Job description

Wells Fargo in Taguig, Philippines, is seeking an Associate Customer Service Representative to handle a high-volume inbound contact center, providing timely support across financial products and services with empathy and accuracy.

Requirements include 6+ months in customer service or financial services, willingness to work shifting schedules (nights, weekends, holidays), strong communication and problem-solving skills, and the ability to navigate multiple systems to document interactions and