Financial Services Support Specialist — On-Site & Flexible Hours

Private Advertiser; Taguig; Vor Ort; PHP 201.000 - 290.000; Vollzeit

Zusammenfassung

Private Advertiser in Taguig, Philippines is seeking a Customer Service Representative to respond to high volumes of inbound inquiries across phone and digital channels, delivering timely support.

You will work on-site, handle transactions and service requests with empathy, follow established processes, and escalate complex issues when needed. Training provided; flexible schedule and ability to work overtime as required.

Qualifikationen

• At least 6 months of Customer Service experience in the BPO industry.
• Completed at least 2 years of college education.
• Must be amenable for Voice function.

Aufgaben

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support.
• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services
• Deliver a positive customer experience through clear communication, empathy, and problem-solving
• Perform routine tasks by following established processes, procedures, and regulatory guidelines
• Navigate multiple systems to access information, document interactions, and complete transactions
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction
• Review customer information for accuracy and completeness and maintain appropriate records

Kenntnisse

Customer service

BPO experience

Ausbildung

2 years of college education

Jobbeschreibung

Private Advertiser in Taguig, Philippines is seeking a Customer Service Representative to respond to high volumes of inbound inquiries across phone and digital channels, delivering timely support.

You will work on-site, handle transactions and service requests with empathy, follow established processes, and escalate complex issues when needed. Training provided; flexible schedule and ability to work overtime as required.