Inbound Customer Service Executive

Flatworldsolutions; Davao City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive compensation packages

Comprehensive health coverage including HMO and Life Insurance

Opportunities for professional growth and development

Supportive and dynamic work environment

Free meals and wellness benefits

Job summary

A dynamic customer service provider in Davao City seeks an Inbound Customer Service Executive to ensure client satisfaction through exceptional service. Key responsibilities include managing customer inquiries, handling issues, and promoting services. Ideal candidates possess strong communication skills and thrive in fast-paced environments. The role comes with competitive compensation, comprehensive health coverage, and opportunities for professional growth.

Responsibilities

• Handle customer queries, complaints, and requests professionally.
• Guide customers through resolving their problems effectively.
• Manage orders, returns, and exchanges per company policies.
• Identify customer needs and recommend relevant products.
• Accurately record customer interactions in the CRM system.
• Work with various departments to resolve complex issues.

Skills

Exceptional verbal and written communication abilities

Strong capability to engage and empathize with customers

Innate ability to resolve issues efficiently and effectively

Skilled at presenting products and services

Ability to thrive in a fast-paced environment

Job description

Flatworld Solutions (Philippines), Inc. | Full time

Davao City, Philippines | Posted on 02/06/2025

As an Inbound Customer Service Executive at Flatworld Philippines, you will be pivotal in ensuring client satisfaction and fostering loyalty through exceptional service. Your role is crucial in supporting the company’s objectives by efficiently handling customer inquiries, troubleshooting issues, and promoting our services to enhance customer experience and business growth.

What You'll Do

• Handle customer queries, complaints, and requests with utmost professionalism and promptness.
• Guide customers through resolving their problems effectively.
• Manage orders, returns, and exchanges in accordance with company policies.
• Identify customer needs and recommend relevant products and services to boost sales.
• Accurately record customer interactions and resolutions in the CRM system.
• Work alongside various departments to elevate and resolve complex customer issues.

Requirements

• Exceptional verbal and written communication abilities.
• Strong capability to engage and empathize with customers.
• Innate ability to resolve issues efficiently and effectively.
• Skilled at presenting products and services as valuable solutions.
• Capable of thriving in a fast‑paced and goal‑oriented environment

At Flatworld Philippines, you will be joining a dynamic work environment that offers competitive compensation, fosters innovation, and presents unique growth opportunities. Being a part of our team means contributing to and benefiting from our supportive work culture.

We offer:

• Competitive compensation packages
• Comprehensive health coverage including HMO and Life Insurance
• Opportunities for professional growth and development
• A supportive and dynamic work environment
• Free meals and other wellness benefits

Please submit your resume detailing your experience, skills, and qualifications. We look forward to reviewing your application and seeing how you can be a valuable addition to our team.

Your journey with Flatworld Philippines starts here!