Technical Support Executive

Flatworldsolutions; Davao City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive compensation packages

Comprehensive health coverage including HMO and Life Insurance

Opportunities for professional growth

Free meals

Wellness benefits

Job summary

A dynamic global company in Davao City is seeking a Technical Support Executive to provide exceptional technical assistance and customer service. The role involves troubleshooting various technical issues, maintaining customer records, and identifying opportunities that enhance client satisfaction and business growth. The ideal candidate should have 1-2 years of experience in a technical support role, strong communication skills, and a knack for upselling. Join our supportive team and enjoy competitive compensation and growth opportunities.

Qualifications

• 1-2 years experience in a technical support role.
• Strong knowledge of computer hardware and software.
• Excellent troubleshooting skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Troubleshoot and resolve technical issues.
• Maintain records of customer interactions.

Skills

Technical troubleshooting

Customer service

Communication skills

Upselling

Tools

CRM system

Computer software

Operating systems

Job description

Flatworld Solutions (Philippines), Inc. | Full time

Technical Support Executive

Davao City, Philippines | Posted on 02/06/2025

Are you ready to be a pivotal force in a dynamic, global company where your innovative and strategic approach drives business success? Can you thrive in a fast-paced environment, implementing effective processes that enhance customer satisfaction and operational efficiency? If yes, Flatworld Philippines invites you to join our team as a Technical Support Executive.

As a Technical Support Executive at Flatworld Philippines, you will be instrumental in providing exceptional technical support and customer service. Your role is crucial in maintaining the integrity of our operations and ensuring client satisfaction by resolving technical issues efficiently.

What You’ll Do

• Handle inbound customer inquiries via phone, email, and chat, ensuring timely and accurate technical support.
• Troubleshoot and resolve issues related to software, hardware, and other technical aspects.
• Identify and recommend products or services that meet customer needs, enhancing their experience and our business opportunities.
• Maintain detailed records of customer interactions and resolutions in our CRM system.
• Stay abreast of new product features and maintain up-to-date technical knowledge to better serve our clients.

Requirements

• 1-2 years experience in a technical support role.
• Strong knowledge of computer hardware, software, and operating systems.
• Excellent troubleshooting skills and a clear understanding of technology concepts.
• Exceptional verbal and written communication skills.
• Experience in upselling with a persuasive and confident approach.
• Ability to work effectively under pressure in a fast-paced environment.

Why Flatworld Philippines:

At Flatworld Philippines, you will be joining a dynamic work environment that offers competitive compensation, fosters innovation, and presents unique growth opportunities. Being a part of our team means contributing to and benefiting from our supportive work culture. We offer:

• Competitive compensation packages
• Comprehensive health coverage including HMO and Life Insurance
• Opportunities for professional growth and development
• A supportive and dynamic work environment
• Free meals and other wellness benefits

Please submit your resume detailing your experience, skills, and qualifications. We look forward to reviewing your application and seeing how you can be a valuable addition to our team.

Your journey with Flatworld Philippines starts here!