Inbound Customer Care Specialist — Night Shifts

Sun Life; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Sun Life Financial is seeking exceptional, customer-oriented team players for our Customer Care Centre. The role focuses on resolving inbound inquiries, delivering timely information, and maintaining high service quality.

You will navigate our systems to track calls, gather data, and resolve issues while supporting a fast-paced environment. The team member will handle up to 3 concurrent chats, demonstrate empathy, and maintain strong documentation.

Qualifications

• Minimum 1 year inbound call center experience.
• Excellent English both spoken and written.
• Ability to handle 3 concurrent chats.
• Strong written communication and documentation skills.
• Customer-centric mindset with problem-solving abilities.
• Willingness to work overtime and night shifts.
• Proficient Windows navigation and keyboarding.

Responsibilities

• Handle inbound customer inquiries via telephone.
• Manage up to 3 concurrent chat sessions with customers.
• Assess customer needs and resolve issues promptly to meet productivity targets.
• Use online systems to gather information and resolve requests.
• Track, monitor and respond to customer requests to enhance satisfaction.
• Provide superior customer service and contribute to customer loyalty.
• Support a flexible, overtime-enabled schedule as needed.

Skills

Fluent English

Written communication

Typing 25 wpm

Customer-centric

Multitasking

Team player

Problem solving

Empathy

Stress management

Attention to detail

Job description

Sun Life Financial is seeking exceptional, customer-oriented team players for our Customer Care Centre. The role focuses on resolving inbound inquiries, delivering timely information, and maintaining high service quality.

You will navigate our systems to track calls, gather data, and resolve issues while supporting a fast-paced environment. The team member will handle up to 3 concurrent chats, demonstrate empathy, and maintain strong documentation.