Virtual Job Fair

Sun Life Financial; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Sun Life is hiring a Client Care Representative in the Philippines to handle inbound calls and multi-chat inquiries with a customer-first mindset.

The role requires English fluency, strong written/verbal communication, and the ability to manage three chats concurrently while delivering accurate issue resolution and proactive service. Night shifts and overtime may be required to meet peak periods.

Qualifications

• Minimum call center experience of 1 year (inbound).
• Healthcare/Insurance BPO experience preferred.
• Fluency in English speaking and writing.
• Ability to handle 3 concurrent chats with customers.
• Strong written communication skills.
• Customer-centric approach and problem solving.

Responsibilities

• Receive telephone calls regarding inquiries from our customers
• Get on 3 concurrent chat sessions with customers
• Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives
• Use on-line systems to gather information required and resolve issues
• Track, monitor and resolve customer requests
• Provide superior customer service by being proactive in meeting customer needs
• Commitment to a scheduled environment
• Available to work overtime during the peak periods
• Flexibility to work during standard hours of operation…. working night shifts
• Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs

Skills

Customer service

Multitasking

Active listening

Verbal communication

Written communication

empathy

Tools

Windows

Keyboarding

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As a Client Care Representative you will:

• Receive telephone calls regarding inquiries from our customers
• Get on 3 concurrent chat sessions with customers
• Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives
• Use on-line systems to gather information required and resolve issues
• Track, monitor and resolve customer requests
• Provide superior customer service by being proactive in meeting customer needs
• Commitment to a scheduled environment
• Available to work overtime during the peak periods
• Flexibility to work during standard hours of operation…. working night shifts
• Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs

Minimum call center experience is of 1 year (inbound)

Previous related BPO work experience must be in Healthcare/ Insurance (Preferred)

Fluency in English speaking and writing

Ability to handle 3 concurrent chats with customers

Very good written communication skills

Ability to effectively promote Sun Life products and services

Have a Customer Centric approach

Ability to discover, analyze and solve problems

Ability to demonstrate empathy, self-awareness and emotional control

Good listening skills

Ability to approach situations with a positive attitude

Ability to value open and honest feedback

Ability to be a strong team player

Ability to translate frequent results coaching into continuous improvement

Ability to multitask proficiently in a fast paced, performance driven environment

Ability to deliver superior customer service skills that consistently demonstrate professionalism

Ability to adapt quickly and comfortably to change

Ability to handle stress in a high pressure environment

Attention to detail with strong documentation and follow up skill

Strong and effective verbal and written communication skills

Proficient Windows knowledge

Proficient keyboarding skills

We are an equal opportunity employer and welcome applications from Persons with Disabilities.

Job Category: Call Centre Posting End Date: Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers