PMAP Mega Job fair 2026

Sun Life; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Sun Life Financial is seeking exceptional, customer-oriented team players for our Customer Care Centre. The role focuses on resolving inbound inquiries, delivering timely information, and maintaining high service quality.

You will navigate our systems to track calls, gather data, and resolve issues while supporting a fast-paced environment. The team member will handle up to 3 concurrent chats, demonstrate empathy, and maintain strong documentation.

Qualifications

• Minimum 1 year inbound call center experience.
• Excellent English both spoken and written.
• Ability to handle 3 concurrent chats.
• Strong written communication and documentation skills.
• Customer-centric mindset with problem-solving abilities.
• Willingness to work overtime and night shifts.
• Proficient Windows navigation and keyboarding.

Responsibilities

• Handle inbound customer inquiries via telephone.
• Manage up to 3 concurrent chat sessions with customers.
• Assess customer needs and resolve issues promptly to meet productivity targets.
• Use online systems to gather information and resolve requests.
• Track, monitor and respond to customer requests to enhance satisfaction.
• Provide superior customer service and contribute to customer loyalty.
• Support a flexible, overtime-enabled schedule as needed.

Skills

Fluent English

Written communication

Typing 25 wpm

Customer-centric

Multitasking

Team player

Problem solving

Empathy

Stress management

Attention to detail

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you’ll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients’ lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Sun Life Financial is looking for exceptional, customer oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Customer Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.

Main Accountabilities

• Receive telephone calls regarding inquiries from our customers
• Get on 3 concurrent chat sessions with customers
• Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives
• Use on-line systems to gather information required and resolve issues
• Track, monitor and resolve customer requests
• Provide superior customer service by being proactive in meeting customer needs
• Commitment to a scheduled environment
• Available to work overtime during the peak periods
• Flexibility to work during standard hours of operation... working night shifts
• Contribute to maintain a positive, friendly and motivated environment within

the team while adapting to our changing business needs

To shine in this position, you have the following competencies

• Maximum overall experience is 5-6 years
• Minimum call center experience is of 1 year (inbound)
• Maximum Call Center experience of 4 years
• Fluency in English speaking and writing
• Ability to handle 3 concurrent chats with customers
• Very good written communication skills
• Writing speed of 25 words per minute with an accuracy of 95%
• Ability to effectively promote Sun Life products and services
• Have a Customer Centric approach
• Ability to discover, analyze and solve problems
• Ability to demonstrate empathy, self-awareness and emotional control
• Good listening skills
• Ability to approach situations with a positive attitude
• Ability to value open and honest feedback
• Ability to be a strong team player
• Ability to translate frequent results coaching into continuous improvement
• Ability to multitask proficiently in a fast paced, performance driven environment
• Ability to deliver superior customer service skills that consistently demonstrate professionalism
• Ability to adapt quickly and comfortably to change
• Ability to handle stress in a high pressure environment
• Attention to detail with strong documentation and follow up skill
• Strong and effective verbal and written communication skills
• Proficient Windows knowledge
• Proficient keyboarding skills

Job Category

Call Centre