Inbound Call Center Specialist – Multichannel Support

Sun Life; Taguig; On-site; PHP 223,200 - 312,480; Full time

Job summary

Sun Life in Taguig is seeking a Client Care Representative to provide exceptional customer service in a fast-paced environment. You will handle customer inquiries via telephone and chat, ensuring timely resolutions and building customer loyalty. Ideal candidates should have at least 1 year of call center experience and possess strong communication and multitasking skills. Join our dynamic team to make a difference in clients' lives while enjoying a supportive and motivating work culture.

Qualifications

• Minimum call center experience of 1 year.
• Ability to demonstrate empathy and emotional control.
• Ability to multitask proficiently in a fast-paced environment.

Responsibilities

• Receive telephone calls regarding customer inquiries.
• Assess customer needs and address issues in a timely manner.
• Provide superior customer service by meeting customer needs.

Skills

Fluency in English (speaking and writing)

Customer centric approach

Ability to handle concurrent chats

Good listening skills

Attention to detail

Proficient keyboarding skills

Tools

Windows

Job description

Sun Life in Taguig is seeking a Client Care Representative to provide exceptional customer service in a fast-paced environment. You will handle customer inquiries via telephone and chat, ensuring timely resolutions and building customer loyalty. Ideal candidates should have at least 1 year of call center experience and possess strong communication and multitasking skills. Join our dynamic team to make a difference in clients' lives while enjoying a supportive and motivating work culture.