Inbound Member Support Specialist

Sun Life; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Sun Life in Taguig is hiring a US Member Support Representative to handle member inquiries and assist with group benefits plans. The role requires proficiency in English, strong multitasking skills, and at least 1 year of inbound call center experience. Successful candidates will demonstrate customer-centric skills and be available for night shifts. Join a dynamic team and help make a difference in the lives of clients by providing exceptional service.

Qualifications

• Minimum call center experience of 1 year (inbound).
• Writing speed of 25 words per minute with an accuracy of 95%.
• Ability to handle 3 concurrent chats with customers.

Responsibilities

• Support and take ownership of member inquiries through calls.
• Efficiently assist members in the claims process.
• Commit to scheduled adherence and quality expectations.

Skills

Fluency in English

Customer-centric approach

Multitasking

Strong verbal communication

Attention to detail

Ability to handle stress

Problem-solving

Education

Completed at least 2 years in college

Job description

Sun Life in Taguig is hiring a US Member Support Representative to handle member inquiries and assist with group benefits plans. The role requires proficiency in English, strong multitasking skills, and at least 1 year of inbound call center experience. Successful candidates will demonstrate customer-centric skills and be available for night shifts. Join a dynamic team and help make a difference in the lives of clients by providing exceptional service.