Call Center Agent

CNT- World Wide Outsouce Solutions OPC; Rizal; On-site; PHP 329,592 - 461,429; Full time

Job summary

A leading outsourcing company in Rizal, Philippines, is seeking a full-time customer service representative. You will answer calls, assist customers with inquiries, and resolve complaints. Ideal candidates have a high school diploma and customer service experience. Excellent communication skills and proficiency in Microsoft Office are necessary. This position is suitable for fresh graduates and offers an on-site role.

Qualifications

• 1+ years of customer service experience.
• Proficiency in Microsoft Office Suite.
• Ability to handle multiple tasks and priorities effectively.

Responsibilities

• Answer incoming calls from customers professionally.
• Provide accurate information to customers.
• Resolve customer inquiries and complaints.

Skills

Excellent communication and interpersonal skills

Strong problem-solving skills

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

On-site - Rizal Fresh Graduate/Student Diploma Full-time

Job Description

• Answer incoming calls from customers in a professional and courteous manner
• Provide accurate and helpful information to customers
• Resolve customer inquiries and complaints
• Process orders and handle returns
• Upsell products and services
• Maintain accurate records of customer interactions
• Meet call center performance metrics
• Participate in team meetings and training sessions

Qualifications

• High school diploma or equivalent
• 1+ years of customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite

If the position requires you to work overseas, please be vigilant and beware of fraud.

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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