Customer Service - Travel Associate.

Recruitify_HR; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading travel service provider is seeking a Customer Service Specialist to provide exceptional service and assist clients with their travel arrangements. Requirements include a Bachelor's degree in Hospitality or Business Administration and 5-8 years of experience in customer service or the travel industry. The ideal candidate should possess strong communication and interpersonal skills, be detail-oriented, and proficient with travel booking software. Join us in delivering outstanding travel experiences.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, or a related field.
• 5-8 years of experience in customer service or travel industry.
• Strong communication and interpersonal skills.
• Proficient in travel booking software and customer management systems.
• Detail-oriented with a passion for travel.

Responsibilities

• Provide exceptional customer service to clients booking travel arrangements.
• Assist customers with inquiries regarding travel packages, pricing, and itinerary changes.
• Resolve issues related to bookings, cancellations, and refunds in a timely manner.
• Maintain up-to-date knowledge of destination information and travel regulations.
• Collaborate with travel suppliers to secure the best options for clients.

Skills

Strong communication skills

Interpersonal skills

Proficiency in travel booking software

Detail-oriented

Education

Bachelor's degree in Hospitality or Business Administration

Tools

Customer management systems

Job description

Description

• Provide exceptional customer service to clients booking travel arrangements.
• Assist customers with inquiries regarding travel packages, pricing, and itinerary changes.
• Resolve issues related to bookings, cancellations, and refunds in a timely manner.
• Maintain up-to-date knowledge of destination information and travel regulations.
• Collaborate with travel suppliers to secure the best options for clients.

Requirements

• Educational Qualifications: Bachelors degree in Hospitality, Business Administration, or a related field.
• Experience Level: 58 years of experience in customer service or travel industry.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in travel booking software and customer management systems.
• Qualities and Traits: Detail-oriented with a passion for travel.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.