Customer Care Representative

XMC BPO Manila; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading BPO company in Metro Manila is looking for an Inbound Sales Representative to handle customer inquiries regarding hotel reservations and travel services. The ideal candidate should have customer service experience, good English communication skills, and a tech-savvy background. This position requires working in a graveyard shift and the ability to start immediately.

Qualifications

• 18 months customer service experience and/or 1 year experience in inbound sales.
• Amenable to work in the graveyard shift.
• Can start ASAP.

Responsibilities

• Handle inbound calls, emails, or chats from customers inquiring about hotel availability.
• Assist customers in making, modifying, or canceling reservations.
• Upsell room upgrades, packages, or additional services.

Skills

Tech Savvy

Good English communication skills

Job description

As an Inbound Sales Representative, you will be the first point of contact for customers seeking hotel reservations and travel-related services.

Responsibilities

• Handle inbound calls, emails, or chats from customers inquiring about hotel availability, pricing, and amenities
• Assist customers in making, modifying, or canceling reservations
• Upsell room upgrades, packages, or additional services to maximize revenue
• Provide accurate information about hotel policies, promotions, and local attractions

Qualifications

• Tech Savvy, computer literate, technologically proficient, digitally adept, or proficient in computers
• 18 months customer service experience and/or 1 year experience inbound sales
• Good English communication skills
• Amenable to work in graveyard shift
• Can start ASAP