On-Site Customer Support Specialist

Accenture; Taguig; On-site; PHP 201,000 - 268,000; Full time

Job summary

Accenture is hiring a Customer Service Associate to deliver exceptional support to customers across calls, chats, and emails. The role emphasizes accurate documentation, adherence to SLAs, and professional conduct in a fast-paced environment at the Taguig site.

Applicants must have the right to live and work in the Philippines. The shift includes a rotation schedule within the Return to Office setup, and collaboration with cross-functional teams to resolve inquiries effectively.

Qualifications

• Standard Voice Profile required.
• No prior experience required; no specific domain knowledge needed.

Responsibilities

• Provide exceptional customer service via calls, web chat, social media, or email.
• Resolve customer concerns, issues, requests, and queries per scope of work and SLAs.
• Document interactions accurately and ensure proper escalation when needed.
• Adhere to authentication, quality, and compliance guidelines and identify fraudulent activities.
• Maintain knowledge of SLAs and performance metrics and apply coaching to improve performance.

Skills

Standard Voice Profile

Job description

Accenture is hiring a Customer Service Associate to deliver exceptional support to customers across calls, chats, and emails. The role emphasizes accurate documentation, adherence to SLAs, and professional conduct in a fast-paced environment at the Taguig site.

Applicants must have the right to live and work in the Philippines. The shift includes a rotation schedule within the Return to Office setup, and collaboration with cross-functional teams to resolve inquiries effectively.