In-Office Customer Experience Specialist | Fast-Paced & Impactful

Accenture; Pateros; On-site; PHP 180,000 - 260,000; Full time

Job summary

Accenture is seeking a Customer Service Associate to support customers from our Taguig, Uptown Bonifacio Tower location. The role emphasizes delivering exceptional service across calls, chats, and emails, while following established SLAs and escalation paths.

The ideal candidate has at least 6 months of voice experience and can work in a dynamic, high-pressure environment with a focus on accuracy, empathy, and professional communication.

Qualifications

• Standard Voice Profile and voice-based interaction capability.
• At least 6 months of voice experience, no domain required.

Responsibilities

• Provide exceptional customer service by resolving customer concerns, issues, requests, and queries via call, web chat, social media, or email.
• Ensure proper use of tools, accurate documentation, escalation, and follow-up of incidents.
• Adhere to authentication, quality, process, and compliance guidelines to meet client requirements.

Skills

Standard Voice Profile

Voice experience

Job description

Accenture is seeking a Customer Service Associate to support customers from our Taguig, Uptown Bonifacio Tower location. The role emphasizes delivering exceptional service across calls, chats, and emails, while following established SLAs and escalation paths.

The ideal candidate has at least 6 months of voice experience and can work in a dynamic, high-pressure environment with a focus on accuracy, empathy, and professional communication.