Onsite Customer Service Specialist — Quezon City

Accenture; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

HMO coverage

Allowances

Bonuses & incentives

Training & certification

Paid sick leave

Paid vacation leave

Job summary

Accenture is hiring a Customer Service Representative to deliver high-quality customer support in a fast-paced BPO environment. The role emphasizes adherence to service levels and call quality while resolving inquiries efficiently.

You will work full-time onsite in Quezon City, with eligibility for schedule shifts and holiday coverage. The ideal candidate comes from an HS/SHS background with BPO experience or a college background with at least 6 months in BPO, and is ready to join a dynamic,

Qualifications

• HS graduates (old curriculum) and SHS graduates with at least 2 years of BPO experience; OR
• Also open to college graduates with at least 6 months of BPO experience.
• Willing to work full-time onsite in Quezon City
• Amenable to shifting schedules and holiday work.

Responsibilities

• CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements.
• This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Job description

Accenture is hiring a Customer Service Representative to deliver high-quality customer support in a fast-paced BPO environment. The role emphasizes adherence to service levels and call quality while resolving inquiries efficiently.

You will work full-time onsite in Quezon City, with eligibility for schedule shifts and holiday coverage. The ideal candidate comes from an HS/SHS background with BPO experience or a college background with at least 6 months in BPO, and is ready to join a dynamic,