Tech Support Specialist - Voice & Broadband

Accenture; Pateros; On-site; PHP 279,000 - 469,000; Full time

Job summary

Accenture is seeking a Customer Service Associate in Taguig, Philippines, for an on-site return-to-office setup. The role focuses on identifying, diagnosing, and resolving customer issues across voice, chat, email, and other digital channels with strong documentation and escalation when needed.

You will handle provisioning, activation, and configuration tasks for voice and broadband services, ensuring adherence to SLAs.

Qualifications

• 6 months of relevant experience in a technical support or customer service role.
• Open to any technical support account, not limited to voice or broadband services.

Responsibilities

• Provide end-to-end support across voice, chat, email and other channels.
• Diagnose and resolve customer issues using defined procedures and tools.
• Log, document, track, and close incidents within SLAs.
• Escalate complex issues while maintaining ownership and timely updates.
• Assist in activation and configuration tasks for services.
• Maintain accurate documentation of troubleshooting steps and configurations.

Skills

Technical support

Customer service

Multi-channel support

Job description

Accenture is seeking a Customer Service Associate in Taguig, Philippines, for an on-site return-to-office setup. The role focuses on identifying, diagnosing, and resolving customer issues across voice, chat, email, and other digital channels with strong documentation and escalation when needed.

You will handle provisioning, activation, and configuration tasks for voice and broadband services, ensuring adherence to SLAs.