Implementation Manager

Compliant Business Processing Philippines, Inc.; Mandaluyong; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Permanent WFH

HMO

Life Insurance

Internet allowance

PC provided

Night differential

Other allowances

Job summary

Compliant Business Processing Philippines, Inc. is seeking an Implementation Manager to oversee client product demands, develop project plans, and ensure timely and budget-compliant implementations.

You will coordinate cross-functional teams, design metrics, train staff on freight forwarding fundamentals, and report progress to senior management. The role includes offshore process transitions and rotating shifts.

Qualifications

• Bachelor’s degree with 3–5 years in related field.
• Experience with CargoWise One is an advantage.
• Freight-forwarding/logistics experience is required.
• Strong communication, negotiation, and problem-solving skills.
• Willing to work in rotating shifts, holidays, and weekends.

Responsibilities

• Lead implementation of new accounts across waves, coordinating client and CBP staff.
• Manage cross-department project teams to ensure service launches are operationally ready.
• Design metrics and status reports to monitor progress against milestones.
• Develop SOPs and training materials for freight forwarding processes.
• Train onboarded staff on freight forwarding fundamentals and email etiquette.
• Coordinate project tracking and status reporting to stakeholders, including Senior Management.
• Support offshore transition of business processes with the Client Manager.

Skills

Communication

Negotiation

Organizational skills

Time management

Interpersonal skills

Education

Bachelor's degree

Tools

CargoWise One

Job description

The Implementation Manager oversees and reviews external clients’ product demands, develops project plans and ensures that implementations are completed on time, within budget, and meet client expectations. The position may be involved in training, sales and negotiation, and account tracking.

Duties and Responsibilities

• Lead implementation of new accounts across multiple waves managing both client and CBP staff through successful transitions.
• Manage cross departmental project teams to ensure operational readiness of service launches.
• Responsible in designing metrics and status reports to monitor progress against project objectives and milestones.
• Evaluate and develop Standard Operating Procedures, Training materials and other references.
• Responsible in training newly onboarded staff on freight forwarding fundamentals, email etiquette and other basic skills.
• Ensure overall project tracking, planning, coordination, and status reporting to the various stakeholders (including Senior Management) using effective communication channels.
• Assist in the formulation of the service level targets with proper project governance (both Transition and Steady State projects), risk management and deliverables.
• Working with Client Manager to support the execution and implementation of project plans to transition business processes offshore.

Qualifications

• Must have a bachelor’s degree with a least 3-5 years of working experience in the related field
• Experiences in CargoWise One system is an advantage.
• Freight-forwarding/logistics experience is a must.
• Experience in using new tools and technology.
• With strong organizational and time management skills with the ability to plan and complete work within given timeline.
• Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization.
• Excellent communication and negotiation skills and demonstrated good problem solving, research and analytical skills to identify issues and provide solutions.
• Previous contact center experience in a voice account is an advantage.
• Amenable to work in rotating shifts, holidays, and weekends.

Others:

• Permanent WFH* (terms and conditions apply).
• HMO and Life insurance coverage on the first day of work.
• Amenable to work in shifting schedule.
• Company to provide internet allowance and PC.
• 20% Night Differential and Other Allowance