Supervisor, FCL Freight Forwarder, Sea Export

Jobtailor; Parañaque; On-site; PHP 540,000 - 780,000; Full time

Job summary

Jobtailor is seeking a skilled Sea Export Leader to manage day-to-day Sea Export operations in a multinational logistics environment. You will oversee workload, ensure compliance with standards, and drive continuous improvement across processes.

Ideal candidates have 1+ year of logistics ops experience, strong English proficiency, and familiarity with Cargowise and export documentation. You will coordinate with global teams to optimize shipments and customer service outcomes.

Qualifications

• Bachelor's degree or higher required.
• Fluent in English (written and spoken).
• Proficient in MS Office applications.
• At least 1 year of operational logistics experience.
• Experience with a multinational freight forwarder preferred.
• Strong understanding of sea freight operations, export documentation, and customs clearance.
• Knowledge of customer requirements in terms of information flow, transportation, and warehousing.
• Knowledge/experience in Cargowise is a plus.

Responsibilities

• Lead and oversee day-to-day Sea Export operations.
• Ensure workload balance and adherence to standards.
• Drive productivity, service quality, and customer satisfaction; resolve issues proactively.
• Champion process improvements with BCM and Operations Process teams.
• Monitor KPIs and implement corrective actions.
• Supervise Freight Forwarder staff and ensure accurate shipments.
• Respond to customer inquiries with logistics solutions.
• Coordinate and execute export shipments.
• Submit operational and customer reports on time.
• Coordinate with DSV offices on account-specific requirements.
• Handle customer concerns and conduct reviews as needed.
• Support continuous improvement initiatives.

Skills

Team Leadership

Effective Communication

Problem Resolution

KPI Monitoring

Export Shipment Coordination

Education

Bachelor's degree

Tools

Cargowise System

MS Office

Job description

• Lead and oversee the day-to-day operations of the Sea Export team
• Ensure efficient workload management, compliance with operational standards, and achievement of departmental objectives
• Drive operational excellence by maintaining productivity, service quality, customer satisfaction, and proactive issue resolution
• Champion continuous improvement and process optimization initiatives with BCM and Operations Process teams
• Monitor team performance against KPIs and implement corrective actions
• Supervise Freight Forwarder staff and ensure shipments are handled efficiently and accurately
• Respond to customer inquiries and provide logistics solutions
• Coordinate and execute export shipments
• Monitor timely submission of operational and customer-required reports
• Coordinate with DSV offices and stakeholders on account-specific requirements and shipment instructions
• Handle customer concerns and complaints
• Conduct customer visits and business reviews as required
• Support continuous improvement and operational excellence initiatives
• Perform other duties and special assignments as directed by management

Requirements

• Graduate of at least a 4-year course
• Fluent in English (written and spoken)
• Proficient in MS Office applications
• Operational industry experience in similar capacity (minimum 1 year)
• Preferably with working experience in a multinational freight forwarder
• Comprehensive understanding of customer requirements in terms of information flow, transportation, warehousing and logistics
• Excellent knowledge of Seafreight forwarding operations
• Operational know-how (Customer Service, Document Processing, Customs Clearance Export)
• Effective business administration competence
• Knowledge/experience in use of Cargowise system an advantage

Demonstrates expertise in leading Sea Export operations, ensuring compliance with standards, and driving continuous improvement initiatives. Proficient in managing team performance, customer service, and logistics solutions to enhance operational excellence.

Highest-signal resume keywords

• Sea Freight Forwarding Operations
• Customer Service
• Document Processing
• Customs Clearance Export
• Cargowise System

ATS Optimization Keywords

Hard Skills

• Operational Industry Experience
• Logistics Solutions
• Process Optimization
• KPI Monitoring
• Export Shipment Coordination

Soft Skills

• Effective Communication
• Problem Resolution
• Team Leadership

Industry Keywords

• Freight Forwarding
• Customer Requirements
• Transportation
• Warehousing
• Operational Standards

Tools & Technologies

• MS Office Applications
• Cargowise System