Freight Forwarder, Air Freight

DSV Road GmbH; Parañaque; On-site; PHP 1,541,307 - 2,157,829; Full time

Job summary

Dsv Air & Sea SAU is seeking a responsible individual to manage airfreight shipments in the Philippines. This role involves overseeing daily import and export operations, ensuring timely dispatch of documents, and preparing billing invoices.

The ideal candidate should have a bachelor’s degree, 1 year of experience in airfreight, and proficiency in Microsoft Office. Experience with CargoWise is a plus.

Qualifications

• Minimum 1 year of relevant operational experience in airfreight import/export.
• Preferably with work experience in a multinational freight forwarding company.
• High attention to detail and ability to work under pressure.

Responsibilities

• Monitor and oversee daily import and export airfreight shipments.
• Arrange bookings with carriers and external agents.
• Ensure timely dispatch of documents and shipment updates.
• Address and support resolution of billing disputes.
• Perform weekly file checks to ensure operational completeness.

Skills

Proficient in Microsoft Office applications

Strong command of English

Strong organization skills

Customer focused

Education

4-year bachelor’s degree

Tools

CargoWise (CW1)

Job description

Job Req Number: 109787
Time Type: Full Time

Responsibilities

• Monitor and oversee daily import and export airfreight shipments.
• Arrange bookings with carriers, DSV origin/destination offices, and external agents.
• Coordinate with customs brokers, transport teams, and vendors as required.
• Ensure timely dispatch of documents, pre-alerts, and shipment updates.
• Open, manage, and close job files from start to completion.
• Prepare and provide complete sets of documents required by customers, origin offices, or authorities.
• Execute AWBs (export) and generate Notice of Arrival (import).
• Create and send e‑manifests and corresponding status updates to customers.
• Perform proper file archiving and maintain document integrity.
• Ensure all mandatory data fields and shipment milestones are accurately updated in CW1.
• Monitor inbound consolidations and ensure correct system status at all times.
• Maintain high data quality and ensure compliance with system requirements.
• Secure cost acceptance from overseas agents/vendors.
• Estimate Gross Profit using Job Costing and ensure accuracy of financial data.
• Prepare and dispatch billing invoices to clients in a timely manner.
• Address and support resolution of billing disputes or customer concerns.
• Respond promptly and professionally to emails and queries from DSV offices, customers, and partners.
• Attend to customer complaints, claim notifications, and service concerns with urgency and accuracy.
• Provide internal and external reports as required.
• Perform weekly file checks to ensure compliance and operational completeness.
• Execute additional administrative or operational tasks as required by management.

Qualifications

• Graduate of at least a 4‑year bachelor’s degree.
• Minimum 1 year of relevant operational experience in airfreight import/export.
• Proficient in Microsoft Office applications.
• Knowledge or experience using CargoWise (CW1) is an advantage.
• Preferably with work experience in a multinational freight forwarding company.
• Strong command of English (written and spoken).
• High attention to detail, strong organization skills, and ability to work under pressure.
• Customer‑focused with strong coordination and communication abilities.