Impactful Support Pro - Project Based | Paid Training

ResultsCX Named ‘Major Contender’ in Everest Group; Cebu City; Sur place; PHP 201 000 - 312 000; Plein temps

Avantages offerts par ce poste

Paid training

Healthcare benefits

Paid time off

Résumé du poste

ResultsCX is hiring a Customer Support Associate for a project-based role at our Cebu site. You will handle customer inquiries via phone, email, and chat, providing clear guidance and solutions with empathy and professionalism across multiple systems.

The position emphasizes strong communication, 35 WPM typing speed, and a willingness to work onsite with shifting schedules in a dynamic, value-driven environment. Training is provided to help you grow with major U.S. brands.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required—just the drive to learn and succeed.

Responsabilités

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Connaissances

Active Listening

Empathy

Conflict Resolution

Customer Focus

Problem-Solving

Attention to Detail

Adaptability

Team Collaboration

Formation

High School Diploma

Senior High Diploma

Description du poste

ResultsCX is hiring a Customer Support Associate for a project-based role at our Cebu site. You will handle customer inquiries via phone, email, and chat, providing clear guidance and solutions with empathy and professionalism across multiple systems.

The position emphasizes strong communication, 35 WPM typing speed, and a willingness to work onsite with shifting schedules in a dynamic, value-driven environment. Training is provided to help you grow with major U.S. brands.