Impactful Sales Intake Specialist

Resolv Global; Dingras; On-site; PHP 173,000 - 207,000; Full time

Job summary

Resolv Global is seeking Sales Intake Specialists in Dagupan City to join a high-performing team supporting customers through important decision-making. You will handle inbound and outbound calls, understand customer needs, assess eligibility, explain services, and guide qualified customers toward enrollment.

This English-speaking role requires strong customer service skills, sales ability, empathy, and confidence, with on-site work in Dagupan City.

Qualifications

• Previous sales or customer service experience, preferably in a phone-based or call center environment.
• Excellent verbal and written professional communication skills.
• Confidence handling customer conversations and asking for commitment.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong active listening and questioning skills.
• Empathy and patience when working with customers facing challenging circumstances.
• Ability to handle rejection and difficult conversations without losing focus.
• Strong attention to detail and the ability to manage multiple systems at once.
• A self-starter mindset with the motivation to achieve performance goals.
• Highly coachable and receptive to feedback, QA reviews, scripting changes, and ongoing training.
• Ability to work successfully in an on-site, team-based environment.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand customer circumstances and determine potential eligibility.
• Educate customers about available services and their benefits.
• Guide conversations toward appropriate enrollment decisions.
• Address customer questions, concerns, and objections with professionalism and empathy.
• Build trust and create a positive customer experience throughout the interaction.
• Navigate multiple software systems and resources while speaking with customers.
• Manage follow-ups, documentation, and case-related activities accurately.
• Learn complex programs, processes, and procedures through structured training.
• Work independently while maintaining strong productivity, quality, and customer service standards.

Skills

Customer service

Sales ability

Empathy

Communication

Active listening

Questioning

Organization

Job description

Resolv Global is seeking Sales Intake Specialists in Dagupan City to join a high-performing team supporting customers through important decision-making. You will handle inbound and outbound calls, understand customer needs, assess eligibility, explain services, and guide qualified customers toward enrollment.

This English-speaking role requires strong customer service skills, sales ability, empathy, and confidence, with on-site work in Dagupan City.