Sales Intake Specialist (Customer Service Representative)

Resolv Global; Dagupan; On-site; PHP 268,000 - 402,000; Full time

Job summary

Resolv Global in Dagupan City, Pangasinan, is hiring Sales Intake Specialists to handle high-volume calls, understand customer needs, determine eligibility, and guide qualified customers toward enrollment decisions.

This role blends customer service with sales, requiring empathy, confidence, and strong communication. On-site position with training and a schedule aligned to U.S. business hours.

Qualifications

• Previous sales or customer service experience in a phone-based environment.
• Excellent verbal and written professional communication.
• Ability to listen actively, ask questions, and guide conversations ethically.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand needs and determine eligibility.
• Educate customers about services and benefits.
• Guide conversations toward enrollment decisions.
• Address questions and objections with professionalism and empathy.
• Build trust and create a positive customer experience.
• Use multiple software systems while speaking with customers.
• Manage follow-ups, documentation, and case-related activities accurately.
• Work independently while maintaining productivity and quality.

Skills

Sales experience

Customer service

Verbal communication

Active listening

Empathy

Detail-oriented

Education

High school diploma or equivalent

Tools

CRM software

Job description

Are you confident speaking with customers, asking the right questions, and guiding conversations toward the right solution?

We are hiring Sales Intake Specialists to join our on-site team in Dagupan City, Pangasinan. In this role, you'll speak with customers, understand their needs and circumstances, determine potential eligibility, explain available services, and guide qualified customers toward the appropriate enrollment decision.

This is a great opportunity for someone who combines customer service skills, sales ability, empathy, confidence, and strong communication skills.

What You'll Do

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand customer needs and determine potential eligibility.
• Educate customers about available services and their benefits.
• Guide conversations toward appropriate enrollment decisions.
• Address customer questions, concerns, and objections with professionalism and empathy.
• Build trust and create a positive customer experience throughout each interaction.
• Use multiple software systems and resources while speaking with customers.
• Manage follow-ups, documentation, and case-related activities accurately.
• Follow established programs, processes, and procedures after training.
• Work independently while maintaining productivity, quality, and customer service standards.

What We're Looking For

The ideal candidate will have:

• Previous sales or customer service experience, preferably in a phone-based, BPO, or call center environment.
• Excellent verbal and written professional communication skills.
• Confidence handling customer conversations and asking for commitment.
• Strong active listening and questioning skills.
• The ability to work effectively in a fast-paced, high-volume environment.
• Empathy and patience when working with customers facing challenging circumstances.
• The ability to handle rejection and difficult conversations while maintaining focus.
• Strong attention to detail and the ability to manage multiple systems at once.
• A self-starter mindset and motivation to achieve performance goals.
• The ability to receive coaching, feedback, QA reviews, process changes, and ongoing training.
• The ability to work successfully in an on-site, team-based environment.

The Personality That Succeeds in This Role

We're looking for someone who is:

• Empathetic while remaining professional
• Confident and comfortable guiding conversations
• Persuasive but ethical, focusing on education rather than pressure
• Resilient when facing rejection or challenging calls
• Patient and able to explain information clearly
• Curious and naturally good at asking questions
• Organized and detail-oriented
• Competitive and goal-driven
• Adaptable and highly coachable
• A self-starter who takes ownership of their performance

Schedule & Training

• Training:
• 2 weeks
• Monday through Friday
• 8:00 AM to 5:00 PM U.S. Eastern Time

Production:

• Monday through Friday
• Operating window of 8:00 AM to 8:00 PM U.S. Eastern Time
• Your final production schedule will be confirmed after training.

Important: Candidates must be comfortable working a schedule aligned with U.S. business hours, which will primarily fall during evening and overnight hours in the Philippines.