Enrollment Sales Specialist

Resolv Global

Pangasinan

On-site

PHP 173,000 - 207,000

Full time

7 days ago

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Job summary

Resolv Global in Dagupan City, Philippines is seeking a Sales Intake Specialist to join a high-performing team guiding customers through their decision-making journey. You will handle inbound and outbound calls, assess eligibility, explain services, and guide qualified customers toward enrollment.

This on-site role requires strong communication, empathy, and a sales mindset, with training provided and a schedule aligned to U.S. business hours.

Qualifications

Experience in sales or customer service, preferably phone-based.
Strong English communication, both written and spoken.
Ability to work on U.S. business hours; on-site Dagupan.
Comfortable with structured hiring process.

Responsibilities

Handle a high volume of inbound and outbound customer calls.
Ask thoughtful questions to understand customer circumstances and determine potential eligibility.
Educate customers about available services and their benefits.
Guide conversations toward appropriate enrollment decisions.
Address customer questions, concerns, and objections with professionalism and empathy.
Build trust and create a positive customer experience throughout the interaction.
Navigate multiple software systems and resources while speaking with customers.
Manage follow-ups, documentation, and case-related activities accurately.