Enrollment Sales Specialist — Confident Communicator

Resolv Global; San Fabian; On-site; PHP 173,000 - 207,000; Full time

Job summary

Resolv Global is seeking proactive Sales Intake Specialists in Dagupan City to join a high-performing team supporting customers through important decision-making processes.

You will handle inbound and outbound calls, assess eligibility, explain services, address concerns, and guide qualified customers toward enrollment while working a schedule aligned with U.S. business hours. This is an on-site role with salary PHP 17,000 per month and comprehensive on-site requirements.

Qualifications

• Previous sales or customer service experience, preferably in a phone-based environment.
• Excellent verbal and written professional communication skills.
• Confidence handling customer conversations and asking for commitment.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong active listening and questioning skills.
• Empathy and patience when working with customers facing challenging circumstances.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand customer circumstances and determine potential eligibility.
• Educate customers about available services and their benefits.
• Guide conversations toward appropriate enrollment decisions.
• Address customer questions, concerns, and objections with professionalism and empathy.
• Build trust and create a positive customer experience throughout the interaction.
• Navigate multiple software systems and resources while speaking with customers.
• Manage follow-ups, documentation, and case-related activities accurately.
• Learn complex programs, processes, and procedures through structured training.
• Work independently while maintaining strong productivity, quality, and customer service standards.

Skills

Customer service

Sales experience

Excellent communication

Active listening

Problem solving

Job description

Resolv Global is seeking proactive Sales Intake Specialists in Dagupan City to join a high-performing team supporting customers through important decision-making processes.

You will handle inbound and outbound calls, assess eligibility, explain services, address concerns, and guide qualified customers toward enrollment while working a schedule aligned with U.S. business hours. This is an on-site role with salary PHP 17,000 per month and comprehensive on-site requirements.