Sales Intake Specialist — Empathetic Enrollment Guide

Resolv Global; Sarrat; On-site; PHP 173,000 - 207,000; Full time

Job summary

Resolv Global in Dagupan City is seeking Sales Intake Specialists to join a high-performing team supporting customers through decision-making.

You will handle inbound and outbound calls, assess needs, explain services, guide enrollment, and maintain accurate documentation.

This on-site role requires strong English communication, empathy, and the ability to work with U.S. business hours.

Qualifications

• Previous sales or customer service experience in a phone-based or call center environment.
• Excellent verbal and written professional communication skills.
• Confidence handling customer conversations and asking for commitment.
• Ability to work in a fast-paced, high-volume environment.
• Strong active listening and questioning skills.
• Empathy and patience with challenging customers.
• Ability to handle rejection and tough conversations.
• Attention to detail and multi-system management.
• Self-starter with motivation to achieve goals.
• Coachable and receptive to feedback and training.
• Ability to work on-site in a team-based environment.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to assess eligibility.
• Educate customers about available services and benefits.
• Guide conversations toward enrollment decisions.
• Address questions, concerns, and objections with professionalism.
• Build trust and create a positive customer experience.
• Navigate multiple software systems while speaking with customers.
• Manage follow-ups, documentation, and case-related activities.
• Learn complex programs and procedures through structured training.
• Work independently while maintaining productivity and quality.

Job description

Resolv Global in Dagupan City is seeking Sales Intake Specialists to join a high-performing team supporting customers through decision-making.

You will handle inbound and outbound calls, assess needs, explain services, guide enrollment, and maintain accurate documentation.

This on-site role requires strong English communication, empathy, and the ability to work with U.S. business hours.