Empathetic Sales Intake Specialist

Resolv Global; Dagupan; On-site; PHP 268,000 - 402,000; Full time

Job summary

Resolv Global in Dagupan City, Pangasinan, is hiring Sales Intake Specialists to handle high-volume calls, understand customer needs, determine eligibility, and guide qualified customers toward enrollment decisions.

This role blends customer service with sales, requiring empathy, confidence, and strong communication. On-site position with training and a schedule aligned to U.S. business hours.

Qualifications

• Previous sales or customer service experience in a phone-based environment.
• Excellent verbal and written professional communication.
• Ability to listen actively, ask questions, and guide conversations ethically.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand needs and determine eligibility.
• Educate customers about services and benefits.
• Guide conversations toward enrollment decisions.
• Address questions and objections with professionalism and empathy.
• Build trust and create a positive customer experience.
• Use multiple software systems while speaking with customers.
• Manage follow-ups, documentation, and case-related activities accurately.
• Work independently while maintaining productivity and quality.

Skills

Sales experience

Customer service

Verbal communication

Active listening

Empathy

Detail-oriented

Education

High school diploma or equivalent

Tools

CRM software

Job description

Resolv Global in Dagupan City, Pangasinan, is hiring Sales Intake Specialists to handle high-volume calls, understand customer needs, determine eligibility, and guide qualified customers toward enrollment decisions.

This role blends customer service with sales, requiring empathy, confidence, and strong communication. On-site position with training and a schedule aligned to U.S. business hours.