Sales Intake Specialist: Guide Enrollments (Dagupan)

Resolv Global; Villasis; On-site; PHP 173,000 - 207,000; Full time

Job summary

Resolv Global in Dagupan City, Philippines seeks Sales Intake Specialists to support customers through decision-making processes. You will handle inbound and outbound calls, assess eligibility, explain services, address concerns, and guide enrollment with empathy and confidence.

Training is 2 weeks (Mon-Fri, 8:00 AM–5:00 PM ET); production hours align with US business hours, mostly evenings in the Philippines.

Qualifications

• Experience in sales or customer service, preferably call center.
• Excellent verbal and written English communication.
• Able to handle high-volume calls with professional poise.
• Comfortable working evenings to align with US hours.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Ask thoughtful questions to understand needs and eligibility.
• Educate customers about services and benefits.
• Guide conversations toward enrollment decisions.
• Address questions and objections with empathy and professionalism.
• Build trust and create a positive customer experience.
• Navigate multiple software systems while speaking with customers.
• Manage follow-ups, documentation, and case work accurately.
• Learn programs and procedures through structured training.
• Work independently while maintaining productivity and quality.

Skills

Customer service

Sales ability

Active listening

Communication

Empathy

Self-motivation

English proficiency

Job description

Resolv Global in Dagupan City, Philippines seeks Sales Intake Specialists to support customers through decision-making processes. You will handle inbound and outbound calls, assess eligibility, explain services, address concerns, and guide enrollment with empathy and confidence.

Training is 2 weeks (Mon-Fri, 8:00 AM–5:00 PM ET); production hours align with US business hours, mostly evenings in the Philippines.