Service Operations Coordinator: CRM & Field Support

Vertiv Co

Mandaluyong

On-site

PHP 223,000 - 446,000

Full time

14 days+

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Job summary

Vertiv Co in Manila seeks a capable administrative professional to support CRMs and field operations, delivering accurate data entry and timely service. The role emphasizes quality, accountability, and efficient processing of transactions.

You will log information in designated systems, monitor functions, and provide reliable information to internal and external customers, while working with minimal supervision and as part of a collaborative team.

Qualifications

Fluent English written and verbal skills.
Strong administration, analytical and organizational skills.
Possesses initiative and a strong sense of ownership and responsibility.
Keen attention to details.
Comprehensive administrative/back office experience.

Responsibilities

Provides high-quality and valuable support to CRMs and field operations.
Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness.
Ensures that information logged in the designated databases and systems is accurate and updated.
Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
Ensures that information needed by internal and external customers are provided accurately and on time
Ensures all service scheduling are done accurately and on time.
Provides accurate solutions to issues and concerns raised by the market units or other points of contact.
Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.