Immigration Support Officer

The Migration Agency; Metro Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

The Migration Agency is a full service migration firm assisting Australia’s leading companies and talent. This role supports lawyers and migration agents with administrative and para-legal tasks, ensuring accurate handling of client information and documentation.

You will work closely with the legal team to deliver premium immigration services to clients in Australia and overseas, managing deadlines, invoicing, and workflow improvements while upholding high ethical standards.

Qualifications

• 3 years minimum of experience in immigration or legal administration is essential.
• Exceptional attention to detail and organization skills.
• Strong communication and administration skills.
• Experience with LEAP Migration Manager preferred but not essential.
• Demonstrated interest in the immigration industry.

Responsibilities

• Providing professional, timely and accurate legal administration support to a team of lawyers, migration agents and visa coordinators to assist with client casework.
• Updating and maintaining case management software – client information, key dates and documents.
• Preparing standard correspondence, template documents and applications forms for clients, under supervision of a registered migration agent.
• Preparing cost agreements and client intake documents.
• Preparing reports for clients and the business.
• Handling inbound correspondence and documentation from stakeholders and diarising key dates for action.
• Assisting with the implementation of new systems, processes and technologies to deliver enhanced client services and to manage new leads.
• Updating and maintaining templates for clients and prospects, such as fact sheets, checklists, standard communications, reports.
• Develop and maintain a good working knowledge of LEAP software, our policies and procedures migration and visa procedure, and actively contributing your knowledge within the team.
• Track visa expiries and other key dates, manage compliance obligations on behalf of clients preparing communication emails for migration agents
• Prepare and send invoices to clients and ensure accuracy in invoicing details.
• Other duties as required from time to time.

Skills

Attention to detail

Organisational skills

Communication skills

Teamwork

Work under pressure

Tools

LEAP Migration Manager

Job description

The Migration Agency is a full service migration firm, servicing some of Australia’s leading companies and talented individuals. The company launched in 2015, and we are at the beginning of our international expansion plans. This is a rare opportunity to join a talented team that is committed to being an employer of choice, winning market share and making a difference in the migration industry and the standing of the profession.

As a Immigration Support Officer, you have a strong organisation skills and interest in immigration. The role requires that you simultaneously manage a varied workload, supporting lawyers and registered migration agents with administration and para-legal support. You must have strong attention to detail and communication skills, because you will be responsible for handling client and organisational information and documentation accurately and efficiently.

IMPACT

You will work closely with the legal team to provide professional, timely and accurate administrative and legal support helping the team to deliver premium immigration services to clients in Australia and overseas.This will primarily include:

• Work as a team to deliver outstanding customer service and obtain positive outcomes for our clients
• Achieve operational excellence to achieve our aspirations of being a world class immigration firm.
• Provide high quality administrative support for the legal team to maintain subject matter excellence
• Maintain the highest standards of ethics and enhance the brand of The Migration Agency to clients and members of the public.
• Develop and implement new systems and processes to improve our operating efficiency and improve the client experience

JOB REQUIREMENTS

Key Accountabilities and Responsibilities

• Providing professional, timely and accurate legal administration support to a team of lawyers, migration agents and visa coordinators to assist with client casework. This includes:
• Updating and maintaining our case management software - client information, key dates and documents
• Preparing standard correspondence, template documents and applications forms for clients, under supervision of a registered migration agent
• Preparing cost agreements and client intake documents
• Preparing reports for clients and the business
• Handling inbound correspondence and documentation from stakeholders and diarising key dates for action
• Assisting with the implementation of new systems, processes and technologies to deliver enhanced client services and to manage new leads.
• Updating and maintaining templates for clients and prospects, such as fact sheets, checklists, standard communications, reports.
• Develop and maintain a good working knowledge of LEAP software, our policies and procedures migration and visa procedure, and actively contributing your knowledge within the team.
• Track visa expiries and other key dates, manage compliance obligations on behalf of clients preparing communication emails for migration agents
• Prepare and send invoices to clients and ensure accuracy in invoicing details.
• Other duties as required from time to time.

SKILLS AND QUALIFICATIONS

• 3 years minimum of experience in immigration or legal administration is essential
• Exceptional attention to detail and organization skills.
• Strong communication and administration skills
• Experience with LEAP Migration Manager preferred but not essential
• Demonstrated interest in the immigration industry.

Knowledge, Skills and Attributes:

• Commitment to high professional standards
• Ability to rapidly acquire new knowledge
• Ability to work independently and in a team
• High level communication and interpersonal skills
• Ability to work under pressure, manage time and priorities effectively and meet strict deadlines
• Desire to develop a career in immigration
• Interest in contributing positively to public discourse and policy on immigration
• Ability to work within an entrepreneurial and fast-paced environment
• Motivated self-starter who takes accountability for their work and personal growth

Why work with us

The Migration Agency is, you will find, quite different.

First, we have a real purpose: it’s to empower people with the knowledge and services that enable them to access talent and opportunities of a globally-connected world. We see our role in the world as being to enable people to move, explore and deliver their unique value to the world.

Second: we extend that impact by making sure that everything we do gives back through our philanthropy philosophy. Each year we contribute our product, people and profits to worthwhile causes. As a purpose-driven business, we seek individuals who are equally committed to our vision and values and achieving great results.

If you're looking for a workplace where you can build your career, take on new challenges, work with amazing people, and be part of something meaningful, we would love to have you join us. Your journey with us could be the beginning of something great!