CLIENT SUPPORT SPECIALIST

AIS Manila Inc.; Taguig; On-site; PHP 279,000 - 502,000; Full time

Job summary

A leading immigration consulting firm in Metro Manila is seeking a professional to assist clients with their Australia visa applications. This role includes communicating client eligibility, managing application processes, and providing expert guidance on immigration policies. The ideal candidate should have a Bachelor's degree, excellent English skills, and at least 2 years of client support experience.

Qualifications

• At least 2 years of working experience, preferably in an operational and client support role and/or immigration industry.
• Demonstrate professional, proactive and mature demeanor.
• Able to work independently and also be a team player.
• Superb attention to detail and accuracy.
• Strong multi-tasking and organizational skills.
• Professional, proactive and mature demeanor.
• Able to work independently and be a team player, contributing solutions and collaboration.

Responsibilities

• Assisting clients on their Australia visa applications.
• Communicating and consulting clients on their eligibility for Australia visa programs.
• Taking ownership of clients’ applications from initiation to visa outcome.
• Monitoring and communicating the progress of clients’ application status and ensuring all documents are valid and/or updated.
• Respond to client queries promptly during the application process.
• Taking ownership of clients’ applications from initiation to visa outcome.
• Submission of clients’ applications with accurate and complete information and documentation in a timely manner.
• Communicating with and submission of applications to Australia immigration authority and relevant professional bodies.
• Be the subject matter expert in Australia visa programs.
• Continuous research on Australia migration policies and assessing the impact to the company and clients.
• Maintaining the company’s data library for seamless retrieval and reference to client files.
• Manage client complaints and feedback to achieve client satisfaction in the service standards.

Skills

Excellent command of spoken and written English

Superb attention to detail and accuracy

Strong multi-tasking and organizational skills

Team player

Independent worker

Professional demeanor

Education

Bachelor Degree and above

Job description

Responsibilities

• Assisting clients on their Australia visa applications
• Communicating and consulting clients on their eligibility for Australia visa programs
• Working with clients to obtain relevant documentation and information to fulfill therequirements of the visa programs
• Monitoring and communicating the progress of clients’ application status and ensuring alldocuments are valid and/or updated
• Respond to client queries promptly during the application process
• Taking ownership of clients’ applications from initiation to visa outcome
• Submission of clients’ applications with accurate and complete information and documentation in a timely manner
• Communicating with and submission of applications to Australia immigration authority andprofessional bodies relevant to the visa programs
• Be the subject matter expert in Australia visa programs
• Continuous research on Australia migration policies and assessing the impact to thecompany and clients
• Maintaining the company’s data library for seamless retrieval and reference to client files
• Manage client complaints and feedback in an expeditious manner with the goal of clientsatisfaction in the company’s service standards

Qualifications

• Bachelor Degree and above
• Excellent command of spoken and written English
• At least 2 years of working experience, preferably in an operational and client support roleand/or immigration industry
• Superb attention to detail and accuracy
• Strong multi-tasking and organizational skills
• Demonstrate professional, proactive and mature demeanor
• Able to work independently and also be a team player by contributing solutions andenhancing collaboration within the team