Immigration Admin & Case Support Specialist

The Migration Agency; Metro Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

The Migration Agency is a full service migration firm assisting Australia’s leading companies and talent. This role supports lawyers and migration agents with administrative and para-legal tasks, ensuring accurate handling of client information and documentation.

You will work closely with the legal team to deliver premium immigration services to clients in Australia and overseas, managing deadlines, invoicing, and workflow improvements while upholding high ethical standards.

Qualifications

• 3 years minimum of experience in immigration or legal administration is essential.
• Exceptional attention to detail and organization skills.
• Strong communication and administration skills.
• Experience with LEAP Migration Manager preferred but not essential.
• Demonstrated interest in the immigration industry.

Responsibilities

• Providing professional, timely and accurate legal administration support to a team of lawyers, migration agents and visa coordinators to assist with client casework.
• Updating and maintaining case management software – client information, key dates and documents.
• Preparing standard correspondence, template documents and applications forms for clients, under supervision of a registered migration agent.
• Preparing cost agreements and client intake documents.
• Preparing reports for clients and the business.
• Handling inbound correspondence and documentation from stakeholders and diarising key dates for action.
• Assisting with the implementation of new systems, processes and technologies to deliver enhanced client services and to manage new leads.
• Updating and maintaining templates for clients and prospects, such as fact sheets, checklists, standard communications, reports.
• Develop and maintain a good working knowledge of LEAP software, our policies and procedures migration and visa procedure, and actively contributing your knowledge within the team.
• Track visa expiries and other key dates, manage compliance obligations on behalf of clients preparing communication emails for migration agents
• Prepare and send invoices to clients and ensure accuracy in invoicing details.
• Other duties as required from time to time.

Skills

Attention to detail

Organisational skills

Communication skills

Teamwork

Work under pressure

Tools

LEAP Migration Manager

Job description

The Migration Agency is a full service migration firm assisting Australia’s leading companies and talent. This role supports lawyers and migration agents with administrative and para-legal tasks, ensuring accurate handling of client information and documentation.

You will work closely with the legal team to deliver premium immigration services to clients in Australia and overseas, managing deadlines, invoicing, and workflow improvements while upholding high ethical standards.