Client Support Specialist

AIMS Immigration Relocation Specialist Philippines; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

AIMS Immigration Relocation Specialist Philippines is looking for an immigration specialist to assist clients with Australia visa applications, advise on eligibility, and gather required documents. You will monitor progress, respond to queries, and take ownership from initiation to visa outcome.

You will serve as a subject matter expert on Australia visa programs, conduct ongoing policy research, and maintain the client data library, ensuring accuracy and timely communication while upholding

Qualifications

• Bachelor’s degree or higher.
• Excellent command of spoken and written English.
• At least 2 years of working experience, preferably in an operational and client support role and/or immigration industry.
• Superb attention to detail and accuracy.
• Strong multi-tasking and organizational skills.
• Professional, proactive and mature demeanor.
• Able to work independently and also be a team player by contributing solutions and enhancing collaboration within the team.

Responsibilities

• Assisting clients on their Australia visa applications.
• Communicating and consulting clients on their eligibility for Australia visa programs.
• Working with clients to obtain relevant documentation and information to fulfill the requirements of the visa programs.
• Monitoring and communicating the progress of clients’ application status and ensuring all documents are valid and/or updated.
• Respond to client queries promptly during the application process.
• Taking ownership of clients’ applications from initiation to visa outcome.
• Submission of clients’ applications with accurate and complete information and documentation in a timely manner.
• Communicating with and submission of applications to Australia immigration authority and professional bodies relevant to the visa programs.
• Be the subject matter expert in Australia visa programs.
• Continuous research on Australia migration policies and assessing the impact to the company and clients.
• Maintaining the company’s data library for seamless retrieval and reference to client files.
• Manage client complaints and feedback in an expeditious manner with the goal of client satisfaction in the company’s service standards.

Skills

Excellent English

Attention to detail

Multitasking

Organizational skills

Team player

Independent worker

Education

Bachelor degree or higher

Job description

• Assisting clients on their Australia visa applications
• Communicating and consulting clients on their eligibility for Australia visa programs
• Working with clients to obtain relevant documentation and information to fulfill the requirements of the visa programs
• Monitoring and communicating the progress of clients’ application status and ensuring all documents are valid and/or updated
• Respond to client queries promptly during the application process
• Taking ownership of clients’ applications from initiation to visa outcome
• Submission of clients’ applications with accurate and complete information and documentation in a timely manner
• Communicating with and submission of applications to Australia immigration authority and professional bodies relevant to the visa programs
• Be the subject matter expert in Australia visa programs
• Continuous research on Australia migration policies and assessing the impact to the company and clients
• Maintaining the company’s data library for seamless retrieval and reference to client files
• Manage client complaints and feedback in an expeditious manner with the goal of client satisfaction in the company’s service standards
• Bachelor Degree and above
• Excellent command of spoken and written English
• At least 2 years of working experience, preferably in an operational and client support role and/or immigration industry
• Superb attention to detail and accuracy
• Strong multi-tasking and organizational skills
• Demonstrate professional, proactive and mature demeanor
• Able to work independently and also be a team player by contributing solutions and enhancing collaboration within the team