Migration and Education Coordinator

The Better BPO Inc.; Iloilo; Hybride; PHP 279 000 - 469 000; Plein temps

Résumé du poste

The Better BPO Inc. is seeking a proactive Migration and Education Coordinator to support migration and education services.

You will assist clients, coordinate documentation, maintain records, manage communications, and support visa-related tasks and light marketing efforts. Ideal candidates have experience in migration, international education, administration, or customer service, with strong communication and organizational skills.

Qualifications

• Experience in migration, international education, administration, or customer service preferred.
• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple client files and priorities.
• Experience with CRM systems and electronic record keeping.
• Proficiency in Google Workspace and Microsoft Office.
• Ability to handle confidential information responsibly.
• Strong coordination, follow-up, and problem-solving skills.
• Ability to work with clients, migration agents, education consultants, and institutions.

Responsabilités

• Assist clients throughout the migration and education process and respond to inquiries professionally and promptly.
• Assist with visa-related administrative tasks, including document preparation, organization, check-ups, follow-ups, and application coordination.
• Refer complex matters to a Registered Migration Agent when required.
• Coordinate with clients to obtain outstanding documents and maintain updated files.
• Maintain accurate client records and progress notes in the CRM.
• Monitor application progress and coordinate follow-ups with stakeholders.
• Assist with lead management and maintaining lead records.
• Maintain organized digital and physical client files.
• Prepare reports, trackers, client updates, and administrative documents.
• Support marketing activities, including engaging with Facebook posts for company promotions.

Connaissances

Migration knowledge

CRM systems

Google Workspace

Microsoft Office

Communication skills

Organization & time management

Confidential information handling

Coordination & follow-up

Social media engagement basics

Outils

CRM systems

Google Workspace

Microsoft Office

Description du poste

About the role

The Migration and Education Coordinator supports migration and education services by assisting clients, coordinating documentation, maintaining records, managing communications, and supporting visa-related administrative tasks and minor marketing activities. The role involves assisting clients throughout their migration and education journey, including visa-related administrative support, document preparation and follow-ups, application coordination, CRM management, and client communication. The role also provides minor marketing support through Facebook engagement, Company promotions, and management of the Company's Facebook Group.

Key responsibilities

• Assist clients throughout the migration and education process and respond to inquiries professionally and promptly.
• Assist with visa-related administrative tasks, including document preparation, organization, checking, follow-ups, and application coordination.
• Assist clients with administrative requirements and application processes while referring matters requiring professional migration advice to the Registered Migration Agent.
• Coordinate with clients to obtain outstanding documents and maintain complete and updated application files.
• Maintain accurate client records, communications, progress notes, and documents in the Company's CRM.
• Monitor application progress and coordinate follow-ups with clients, Registered Migration Agents, Education Consultants, institutions, and other stakeholders.
• Assist with lead management, including prospective client follow-ups and maintaining accurate lead records.
• Maintain organized and confidential digital and physical client files.
• Prepare reports, trackers, client updates, and other administrative documents as required.
• Support approved marketing activities, including commenting and engaging with relevant Facebook posts for Company promotion.

About you

• Experience in migration, international education, administration, or customer service is preferred.
• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple client files and competing priorities.
• Experience with CRM systems and electronic record keeping.
• Proficiency in Google Workspace and Microsoft Office.
• Ability to handle confidential information responsibly.
• Strong coordination, follow-up, and problem-solving skills.
• Ability to work effectively with clients, Registered Migration Agents, Education Consultants, institutions, and internal teams.
• Basic understanding of professional social media engagement.

About us

The Better BPO is a people-first outsourcing company that supports businesses through reliable, well-structured offshore teams. We help clients improve daily operations, communication, and growth through consistent and thoughtful support.