Immigration Customer Success Specialist

Boundless Immigration; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Annual salary appraisal

Performance incentives

13th month pay

Health insurance

Paid time off

Free coffee and meals

Job summary

Boundless Immigration in Cebu City is seeking a customer support specialist to engage with clients by phone, email, and chat, delivering accurate answers about our immigration product offerings, pricing, and availability. You will collaborate with internal teams to meet customer needs and ensure data is accurately entered in our systems.

The ideal candidate has 1–3 years of call center experience, excellent communication skills, strong multitasking abilities, and a willingness to learn.

Qualifications

• 1–3 years of relevant call center experience.
• Excellent phone etiquette and strong communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Open to learning and applying new knowledge quickly.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers about products, pricing, and availability.
• Collaborate with internal departments to meet customer needs.
• Data entry in various platforms and update customer information in the database.
• Conduct proactive consultative needs analysis and provide product recommendations.

Skills

Call center experience

Excellent communication

Multitasking

Willingness to learn

Tools

CRM software

Job description

Boundless Immigration in Cebu City is seeking a customer support specialist to engage with clients by phone, email, and chat, delivering accurate answers about our immigration product offerings, pricing, and availability. You will collaborate with internal teams to meet customer needs and ensure data is accurately entered in our systems.

The ideal candidate has 1–3 years of call center experience, excellent communication skills, strong multitasking abilities, and a willingness to learn.