Imaging Operations Specialist

CF Solutions Philippines Inc.; Quezon City; On-site; PHP 350,000 - 480,000; Full time

Job summary

CF Solutions Philippines Inc. Imaging Operations Specialist role focuses on supporting diagnostic imaging workflows, auditing orders, and ensuring timely transmission of imaging data and reports.

Collaboration with radiologists, technicians, and operations teams is essential to resolve issues and maintain accurate records. Applicants should have healthcare/medical imaging operations experience, strong attention to detail, and excellent communication skills.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience in healthcare operations or medical imaging support.
• Strong attention to detail and analytical skills.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Audit performed orders to ensure accuracy and completeness.
• Review workflows to prevent duplicate reads and proper study assignment.
• Reassign orders to appropriate readers when necessary.
• Escalate issues to appropriate departments.
• Ensure U.S. image stacks include the required technician sheets, comments, and measurements when applicable.
• Upload reports from Studycast to designated systems until full interface integration is completed.
• Monitor and review Imaging Threshold Warning notifications and perform quality control checks using EXA and other imaging systems.
• Identify, investigate, and resolve image transmission issues between systems.
• Respond to support tickets and emails related to reporting and image transmission issues.
• Coordinate effectively with radiologists, technicians, and operational teams to ensure timely issue resolution.

Skills

Customer service experience

Healthcare operations experience

Medical imaging support

Attention to detail

Analytical skills

Written and verbal communication

Multitasking

Education

Bachelor's degree in healthcare administration, Business Administration, Public Health, Communications, or related field

Tools

Microsoft Office

Database management systems

Job description

About the role

The Imaging Operations Specialist is responsible for supporting diagnostic imaging operations by ensuring the accurate processing, quality control, transmission, and management of medical imaging orders and reports. This role involves auditing completed studies, monitoring system workflows, resolving image transmission issues, maintaining records, and coordinating with internal teams to ensure timely and accurate delivery of patient reports and imaging data.

Key responsibilities

• Audit performed orders to ensure accuracy and completeness.
• Review workflows to prevent duplicate reads and ensure proper study assignment.
• Reassign orders to appropriate readers when necessary.
• Escalate issues to the appropriate departments based on established procedures.
• Ensure U.S. image stacks include the required technician sheets, comments, and measurements when applicable.
• Upload reports from Studycast to designated systems until full interface integration is completed.
• Monitor and review Imaging Threshold Warning notifications and perform quality control checks using EXA and other imaging systems.
• Identify, investigate, and resolve image transmission issues between systems.
• Respond to support tickets and emails related to reporting and image transmission issues.
• Coordinate effectively with radiologists, technicians, and operational teams to ensure timely issue resolution.

About you

• Bachelor's degree in healthcare administration, Business Administration, Public Health, Communications, or related field.
• Experience in customer service, healthcare operations, medical imaging support, or related administrative functions.
• Strong attention to detail and analytical skills.
• Excellent written and verbal communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in Microsoft Office and database management systems.