Imaging Operations & Quality Control Coordinator

CF Outsourcing; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

CF Outsourcing is seeking an Imaging Operations Specialist to support diagnostic imaging operations, ensure accurate processing of orders and reports, and maintain quality control across multiple platforms. You will audit orders, monitor workflows, and coordinate with radiologists and technicians to ensure timely delivery of patient reports.

Responsibilities include system monitoring, issue resolution for image transmission, and handling support tickets.

Qualifications

• Bachelor's degree in healthcare administration, business administration, public health, communications, or related field.
• Experience in customer service, healthcare operations, medical imaging support, or related administrative functions.
• Strong attention to detail and analytical skills.
• Excellent written and verbal communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in Microsoft Office and database management systems.

Responsibilities

• Audit orders to ensure accuracy and completeness.
• Review workflows to prevent duplicate reads and proper study assignment.
• Reassign orders to readers when necessary.
• Escalate issues per procedures.
• Ensure U.S. image stacks include required technician sheets, comments and measurements when applicable.
• Upload reports from Studycast to designated systems until full interface integration is completed.
• Upload blank PDF documents to Phlebio for Star Mobile clients when required.
• Monitor imaging thresholds and perform quality checks with EXA and other imaging systems.
• Review Premier rejected orders and maintain data accuracy across platforms.
• Respond to support tickets and emails regarding reporting and image transmission.
• Coordinate effectively with radiologists, technicians, and operational teams to resolve issues.
• Provide status updates and escalate unresolved issues.

Skills

Customer service

Healthcare operations

Medical imaging support

Administrative functions

Education

Bachelor's degree in healthcare administration, business administration, public health, communications, or related field

Tools

Microsoft Office

Database management

Job description

CF Outsourcing is seeking an Imaging Operations Specialist to support diagnostic imaging operations, ensure accurate processing of orders and reports, and maintain quality control across multiple platforms. You will audit orders, monitor workflows, and coordinate with radiologists and technicians to ensure timely delivery of patient reports.

Responsibilities include system monitoring, issue resolution for image transmission, and handling support tickets.