Imaging Operations Client Services Representative

CF Outsourcing; Quezon City; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

CF Outsourcing is seeking a dependable Client Services Representative for our Imaging Client Support team. You will act as a bridge between internal teams and clients, ensuring smooth operations, timely communication, and exceptional customer support for healthcare and diagnostics services.

In this role, you will handle inquiries, maintain internal imaging processes, and collaborate with Radiology and Diagnostic teams.

Qualifications

• Customer service experience is a plus but not required.
• Excellent verbal and written communication skills.
• Ability to manage tasks independently with minimal supervision.
• Proficiency with Microsoft Office; adapt to new systems quickly.
• Comfortable in a fast-paced, detail-driven environment.
• Physical ability to sit for extended periods and lift/move heavy items when necessary.

Responsibilities

• Respond to customer inquiries via phone and email in a courteous and knowledgeable manner.
• Take ownership of inquiries and resolve issues quickly using available resources.
• Maintain understanding of internal systems related to imaging processes.
• Notify clients of significant results promptly and professionally.
• Communicate delays with clients in a concise manner.
• Collaborate with internal departments to support cross-functional initiatives.
• Assist with daily administrative reporting and internal projects as needed.
• Coordinate with territory managers to facilitate client communications.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Time management

Tools

Outlook

Excel

Word

Job description

Job Summary

We are looking for a dependable, proactive, and detail-oriented Client Services Representative to join our
Imaging Client Support team. In this role, you will serve as a key resource between our internal teams and
clients—ensuring smooth operations, timely communication, and exceptional customer support. You will
contribute to the success of our healthcare and diagnostics services by providing administrative support
and maintaining professional relationships with clients and partners.

Key Responsibilities

Customer Communication and Support

• Respond to customer inquiries via phone and email in a courteous and knowledgeable manner.
• Take ownership of each inquiry, utilizing available resources to resolve issues quickly and thoroughly.
• Maintain a thorough understanding of internal systems and processes related to the capturing of the images.
• Notify clients of significant and critical results promptly.
• Communicate delays with clients in a professional and concise manner.

Administrative and Cross-Departmental Support

• Maintain and print documents for new customer In-Service binders.
• Collaborate with internal departments—including Radiology and Diagnostic —to support cross?functional initiatives.
• Assist with daily administrative reporting and internal projects as needed.
• Manage and balance tech assignments based on priority.
• Cooperate with territory managers to facilitate communication with customers and answer inquiries.
• Redirect or escalation requests to the correct department or contact(s) when needed.

Requirements

• Prior customer service experience is a plus but not required.
• Effective verbal and written communication skills.
• Ability to manage tasks independently and with minimal supervision.
• Proficiency with Microsoft Office (Outlook, Excel, Word); ability to adapt to new systems quickly.
• Comfortable working in a fast-paced, detail-driven environment.
• Physical ability to sit for extended periods and lift/move heavy items when necessary

PHYSICAL AND MENTAL REQUIREMENTS

• Strong attention to detail and organizational skills.
• Ability to multitask and remain focused in a dynamic environment.
• Physically capable of lifting and moving supplies as needed.
• Capacity to maintain professionalism when interacting with various teams and clients.