Imaging Operations Specialist

CF Outsourcing; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

CF Outsourcing is seeking an Imaging Operations Specialist to support diagnostic imaging operations, ensure accurate processing of orders and reports, and maintain quality control across multiple platforms. You will audit orders, monitor workflows, and coordinate with radiologists and technicians to ensure timely delivery of patient reports.

Responsibilities include system monitoring, issue resolution for image transmission, and handling support tickets.

Qualifications

• Bachelor's degree in healthcare administration, business administration, public health, communications, or related field.
• Experience in customer service, healthcare operations, medical imaging support, or related administrative functions.
• Strong attention to detail and analytical skills.
• Excellent written and verbal communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in Microsoft Office and database management systems.

Responsibilities

• Audit orders to ensure accuracy and completeness.
• Review workflows to prevent duplicate reads and proper study assignment.
• Reassign orders to readers when necessary.
• Escalate issues per procedures.
• Ensure U.S. image stacks include required technician sheets, comments and measurements when applicable.
• Upload reports from Studycast to designated systems until full interface integration is completed.
• Upload blank PDF documents to Phlebio for Star Mobile clients when required.
• Monitor imaging thresholds and perform quality checks with EXA and other imaging systems.
• Review Premier rejected orders and maintain data accuracy across platforms.
• Respond to support tickets and emails regarding reporting and image transmission.
• Coordinate effectively with radiologists, technicians, and operational teams to resolve issues.
• Provide status updates and escalate unresolved issues.

Skills

Customer service

Healthcare operations

Medical imaging support

Administrative functions

Education

Bachelor's degree in healthcare administration, business administration, public health, communications, or related field

Tools

Microsoft Office

Database management

Job description

Job Summary

The Imaging Operations Specialist is responsible for supporting diagnostic imaging operations by ensuringthe accurate processing, quality control, transmission, and management of medical imaging orders andreports. This role involves auditing completed studies, monitoring system workflows, resolving imagetransmission issues, maintaining records, and coordinating with internal teams to ensure timely andaccurate delivery of patient reports and imaging data.

Key Responsibilities

Order & Report Management

• Audit performed orders to ensure accuracy and completeness.
• Review workflows to prevent duplicate reads and ensure proper study assignment.
• Reassign orders to appropriate readers when necessary.
• Escalate issues to the appropriate departments based on established procedures.
• Ensure U.S. image stacks include the required technician sheets, comments, and measurementswhen applicable.
• Upload reports from Studycast to designated systems until full interface integration iscompleted.
• Upload blank PDF documents to Phlebio for Star Mobile clients when required.

Quality Control & Compliance

• Monitor and review Imaging Threshold Warning notifications.
• Perform quality control checks using EXA and other imaging systems.
• Review and manage Premier rejected orders.
• Ensure all studies meet company quality and documentation standards.
• Maintain data accuracy and compliance across multiple platforms.

System Monitoring & Troubleshooting

• Monitor and manage:
  • JSON Records in Phlebio
  • Partially Completed Studies in Phlebio
  • HL7 Receiver Logs in EXA
  • AE Title and Study Status in EXA
  • Transfer Queues in EXA
• Identify, investigate, and resolve image transmission issues between systems (Phlebio, EXA, Premier, and other connected platforms).
• Upload EKG studies into EXA as needed.
• Respond promptly to report transmission failures and system-related issues.

Communication & Support

• Respond to support tickets and emails related to reporting and image transmission issues.
• Assist internal teams with technical upload concerns, including:
  • Incorrect images uploaded
  • Missing studies or images
  • Transmission errors
  • Data synchronization issues
• Coordinate effectively with radiologists, technicians, and operational teams to ensure timelyissue resolution.
• Provide status updates and elevate unresolved issues when necessary.

Qualifications

Required

• Bachelor's degree in healthcare administration, Business Administration, Public Health,Communications, or related field.
• Experience in customer service, healthcare operations, medical imaging support, or relatedadministrative functions.
• Strong attention to detail and analytical skills.
• Excellent written and verbal communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in Microsoft Office and database management systems.