Medical Liaison & Operations Coordinator (Radiology)

Winning Assistants, Inc.; Philippines; Remote; PHP 433,000 - 606,000; Full time

Job summary

Winning Assistants, Inc. is seeking a Medical Liaison & Operations Coordinator (Radiology) for a remote, full-time position.

Work hours align with ET shifts, Mon–Fri, and the role centers on managing inbound calls, triaging requests, and connecting callers to sales, recruitment, support, medical, or operations teams. You will liaise with radiologists, clinics, hospital systems, and internal departments to relay information, coordinate actions, and ensure smooth communications while maintaining

Qualifications

• Experience in a healthcare or medical environment.
• Strong understanding of healthcare terminology and workflows.
• Effective communication with medical professionals and healthcare organizations.
• Excellent inbound phone handling and customer service.
• Strong verbal and written English; ability to listen.

Responsibilities

• Answer and triage inbound calls; route to Sales, Recruitment, Support, Medical, or Operations.
• Coordinate radiologist requests and relay messages between clinics, hospitals and internal teams.
• Provide administrative support across Sales, Recruitment, Support, Medical, and Operations.
• Maintain records of calls and follow-ups.
• Escalate urgent or complex concerns per procedures.

Skills

Healthcare experience

Healthcare terminology

Communication with medical pros

Inbound call handling

English communication

Active listening

Job description

Job Title: Medical Liaison & Operations Coordinator (Radiology)

Position type: Full-Time

Work hours:

• Shift 1: 8:00 AM–5:00 PM ET, including a 1-hour unpaid lunch
• Shift 2: 4:00 PM–1:00 AM ET, including a 1-hour unpaid lunch

Work days: Monday to Friday

Salary: $5 - $7 per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: Philippines

DESCRIPTION

Our client is a U.S.-based teleradiology practice that works closely with radiologists, clinics, hospital systems, and healthcare teams to support efficient medical imaging services and communication.

We are seeking a highly organized and dependable Medical Liaison and Operations Coordinator to serve as a central point of communication across the practice. This is a phone- and coordination-focused position that combines inbound call management, radiologist support, communication triage, and administrative assistance.

You will be responsible for answering incoming calls, determining what each caller needs, and efficiently connecting or routing them to the appropriate sales, recruitment, support, medical, or technical contact. You will also serve as an important liaison for radiologists, helping relay requests and coordinate communication between doctors, clinics, clients, and internal teams.

The ideal candidate has previous healthcare experience, excellent English communication skills, strong attention to detail, and the ability to remain calm and organized while managing multiple requests and stakeholders.

If you're a dependable healthcare professional who enjoys solving problems, connecting people, and keeping operations moving smoothly behind the scenes, this could be an excellent long-term opportunity.

Key Responsibilities

Inbound Call Handling & Triage

• Answer and manage inbound company calls professionally and efficiently
• Identify the purpose and urgency of incoming calls
• Triage calls into the appropriate pipeline, including sales, recruitment, support, or medical/operational needs
• Connect callers with the appropriate department, team member, or radiologist
• Take accurate messages and ensure information reaches the correct person
• Maintain a professional and helpful experience for all callers
• Handle multiple incoming requests while prioritizing appropriately
• Follow established communication and escalation procedures

Radiologist Support & Medical Liaison

• Serve as a primary point of contact for radiologists when they need assistance from other members of the team
• Act as an intermediary between radiologists, clinics, hospital systems, technical teams, and internal departments
• Handle and coordinate phone calls on behalf of radiologists when they are unavailable or occupied
• Receive requests from radiologists and connect them with the appropriate team or resource
• Receive calls from clients or clinics that require assistance from a radiologist and coordinate the appropriate next step
• Relay messages, requests, and information accurately between multiple parties
• Help doctors quickly connect with the information, department, or individual they need
• Escalate urgent or complex concerns according to established procedures
• Maintain professionalism and confidentiality when handling healthcare-related communications

Administrative & Operations Support

• Provide general administrative support across sales, recruitment, support, medical, and operational departments
• Assist with communication coordination and follow-up between departments
• Help organize and manage requests that require involvement from multiple teams
• Perform administrative tasks that support the day-to-day operation of the practice
• Help reduce the administrative workload of the Operations Manager
• Take ownership of routine coordination and administrative responsibilities so leadership can focus on higher-level operational priorities
• Support additional administrative and coordination needs as assigned
• Maintain organized and accurate records of relevant calls, messages, and follow-up actions

Top 3 Priorities

1. Inbound Call Handling & Triage
Professionally manage incoming calls, quickly understand what each caller needs, and accurately route requests to the appropriate sales, recruitment, support, medical, or operational pipeline.

2. Medical Liaison & Radiologist Support
Serve as a reliable communication link between radiologists, clinics, hospital systems, technical teams, and internal departments. Ensure requests and important information are communicated accurately and efficiently.

3. Administrative Support & Operational Relief
Take ownership of routine administrative and coordination responsibilities to reduce the Operations Manager's workload and allow leadership to focus on larger operational priorities.

What Success Looks Like

Success in this position means becoming a dependable communication and coordination hub for the practice.

Performance may be measured through:

• Effective and professional handling of inbound calls
• Accurate triaging and routing of calls
• Accurate relay of information between radiologists and departments
• Timely coordination and follow-up on requests
• Productivity and active versus idle time
• Professional communication across internal and external teams
• Effective support of radiologists, clinics, and other stakeholders
• Reduction of routine administrative responsibilities handled by the Operations Manager
• Reliability, responsiveness, and consistent availability during the assigned shift

Required Skills & Experience

• Previous experience working in a healthcare or medical environment
• Strong understanding of healthcare terminology and workflows
• Ability to communicate effectively with medical professionals and healthcare organizations
• Excellent inbound phone handling and customer service skills
• Strong verbal and written English communication skills
• Ability to listen