Senior Medical IT Engineer

Dempsey Resource Management Inc.; Pasig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

A leading resource management firm in Metro Manila is seeking an experienced professional for PACS/RIS implementation and support. The role involves planning, installation, and client training, requiring strong DICOM and HL7 knowledge. Candidates should have 3–5 years of experience and strong problem-solving skills. This position offers competitive pay and opportunities for career advancement.

Qualifications

• 3–5+ years of hands-on experience in PACS/RIS implementation and support.
• Strong command of DICOM protocols and services.
• Practical knowledge of HL7 v2.x messaging and configuration.

Responsibilities

• Lead planning of PACS/RIS deployments with clients and teams.
• Oversee installation and deployment of PACS/RIS platforms.
• Act as the first line of support for client technical issues.

Skills

DICOM protocols

HL7 v2.x messaging

Problem-solving skills

Communication skills

Job description

Key Responsibilities

1. Pre-Installation Planning & Coordination

   Lead early-stage planning of PACS/RIS deployments in collaboration with sales and clinical teams to ensure all technical requirements are addressed before go-live.

   • Conduct client site assessments and document system/network requirements
   • Align implementation plans with radiology workflows and hospital infrastructure
   • Coordinate with internal teams to ensure smooth project handover and deployment readiness

2. PACS/RIS System Implementation

   Oversee hands-on installation, configuration, and deployment of PACS/RIS platforms, ensuring optimized clinical performance and interoperability.

   • Deploy systems including servers, workstations, and databases
   • Integrate PACS/RIS with HIS, EMR, and imaging modalities
   • Conduct acceptance testing and manage go-live operations

3. Systems Integration & Standards Compliance

   Ensure seamless data exchange using industry standards while maintaining strict compliance with regulatory frameworks.

   • Configure and troubleshoot HL7 interfaces and DICOM services (MWL, MPPS, etc.)
   • Address data mapping, RIS-PACS synchronization, and modality connectivity issues
   • Ensure compliance with HIPAA, DOH, and other applicable privacy/security standards

4. Technical Support (Level 1 & 2)

   Act as the first line of support for client issues, providing timely resolution and coordination with Level 3/vendor support when needed.

   • Investigate system errors, performance issues, and connectivity problems
   • Resolve software and hardware-related service requests within SLAs
   • Maintain detailed service records and escalation logs

5. System Maintenance & Monitoring

   Proactively maintain system health and performance to ensure optimal uptime and user experience.

   • Monitor logs, network traffic, and server health metrics
   • Perform routine updates, backups, and system optimizations
   • Identify patterns in recurring issues and propose long-term solutions

6. Client Training & Documentation

   Drive successful end-user adoption through structured training and clear documentation.

   • Conduct hands-on training for radiologists, technologists, and admin staff
   • Develop and maintain SOPs, quick-reference guides, and technical manuals
   • Customize settings to fit specific client workflows and improve usability

7. Internal IT Support (Medical Imaging Division)

   Support the division’s in-house PACS/RIS demo and support environments.

   • Maintain internal demo environments for training and sales use
   • Provide ad hoc support for internal IT needs tied to imaging platforms
   • Assist in technical showcases during pre-sales engagements

8. Continuous Learning & Industry Awareness

   Stay ahead of emerging trends in medical IT and contribute insights back into the organization.

   • Participate in training and vendor certification programs
   • Monitor developments in AI-enhanced imaging, cloud PACS, and cybersecurity
   • Propose improvements to our IT service delivery based on

Qualifications

Required Skills & Experience

• 3–5+ years of hands-on experience in PACS/RIS implementation and support
• Strong command of DICOM protocols and services (C-FIND, C-STORE, MWL, etc.)
• Practical knowledge of HL7 v2.x messaging and interface configuration
• Proven integration experience with HIS, EMR, and imaging modalities
• Solid grasp of networking, server environments (Windows/Linux), and basic SQL
• Familiarity with HIPAA or local equivalents (e.g., DOH/DICT privacy regulations)
• Strong problem-solving and diagnostic skills
• Excellent communication skills for technical and non-technical stakeholders

Preferred Qualifications

• Experience working with PACS/RIS vendors such as Novarad, EBM, Infinitt, GE, Carestream, etc.
• Certifications in CIIP, DICOM, IHE, or CompTIA Network+/Security+
• Experience with large-scale hospital or radiology center deployments
• Training delivery experience and technical documentation skills
• Comfortable interfacing with foreign principals and clinical stakeholders