ICT Quoting & Operations Manager (B2B AU Telco)

MicroSourcing; Taguig; On-site; PHP 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Healthcare coverage day one (including

dependents) (perks)

Above-market compensation

Paid time-off

Group life insurance

Performance bonuses

Team events and activities

Job summary

MicroSourcing in Taguig seeks an ICT Quoting & Operations Manager to lead MNS Quoting, Procurement, and Operations, ensuring accurate quotes, efficient order processing, and strong customer experience.

You will manage ICT Analysts and MNS Quoting Specialists, align pricing with Sales, oversee contracts and billing milestones, and drive process improvements across fulfilment and O2C. This onsite, day shift role demands 7+ years in ICT service delivery and SAP experience.

Qualifications

• 7+ years in ICT service delivery, operations, and quoting management.
• Proven ability to lead cross-functional teams and multiple streams.
• Strong project and contract management with billing experience.

Responsibilities

• Provide strategic direction to ICT procurement, operations, and MNS quoting teams.
• Lead with accountability and continuous improvement.
• Manage order processing, SLAs, and regulatory compliance.
• Oversee MNS quoting accuracy, competitiveness, and timeliness.
• Collaborate with Sales/Product to align pricing with customer needs.
• Oversee end-to-end order management, invoicing, and SAP setup.
• Ensure monthly revenue recognition and billing milestones.
• Escalation point for internal teams, vendors, and customers.

Skills

Leadership

Cross-functional collaboration

Contract management

Billing & revenue

SAP ERP

Tools

SAP

Job description

Position: ICT Quoting & Operations Manager (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Day shift

Job Summary

This role will lead and oversee three critical functions within ICT service delivery and quoting operations: Managed Network Services (MNS) Quoting, Procurement, and Operations. The manager ensures seamless coordination across order processing, operational support, and quoting activities to deliver an exceptional customer experience and operational efficiency.

Your Role

• Provide strategic direction and day‑to‑day leadership to ICT Procurement Analysts, ICT Operations Analysts, and MNS Quoting Specialists.
• Foster a high‑performance culture focused on accountability, collaboration, and continuous improvement.
• Manage operational workflows, troubleshoot escalations, and ensure compliance with SLAs and regulatory requirements.
• Supervise the MNS quoting function, ensuring accurate, competitive, and timely quotes for managed network services.
• Collaborate with Sales and Product teams to align pricing strategies and customer requirements.
• Manage project accounts and baselines within SLA, supporting Project Managers throughout the lifecycle.
• Oversee contract administration, including changes, variations, closures, and billing milestones to ensure timely revenue recognition.
• Own end‑to‑end order management: create and monitor sales orders/contracts, coordinate invoicing, credits, and SAP material setup.
• Ensure accurate reconciliation and billing of monthly fixed contracts, product, and maintenance milestones using data from multiple systems.
• Collaborate with sales and finance teams to streamline order‑to‑cash processes and resolve escalations promptly.
• Act as the primary escalation point for internal teams, vendors, and customers.
• Maintain strong communication channels with cross‑functional teams to ensure alignment and transparency.
• Identify process gaps and implement initiatives to enhance efficiency, reduce lead times, and improve customer satisfaction.
• Drive automation and best practices across fulfilment, operations, and quoting functions.
• Provide regular performance reports and insights to senior leadership.

What You Need

Non‑negotiables

• 7+ years of experience in ICT service delivery, operations, and quoting management.
• Proven track record in leading cross‑functional teams and managing multiple operational streams (procurement, quoting, and project administration).
• Strong background in project and contract management, including billing and revenue assurance.
• Experience with SAP or similar ERP systems for order and contract management.
• Demonstrated ability to manage stakeholder relationships across sales, finance, vendors, and customers.
• Exposure to telecommunications products and managed network services.

Preferred Skills / Expertise

• Leadership and team development in a dynamic environment.
• Advanced proficiency in Microsoft Office Suite and order management tools.
• Strong analytical, problem‑solving, and process improvement capabilities.
• Excellent communication and negotiation skills.
• Ability to work under pressure and meet tight deadlines.

Benefits

• Competitive Rewards: Above‑market compensation, healthcare coverage on day one (including dependents), paid time‑off, group life insurance, and performance bonuses.
• A Collaborative Spirit: Participation in company‑sponsored events and activities.
• Work‑Life Harmony: A balanced schedule and team‑driven initiatives.
• Career Growth: Opportunities for continuous learning and advancement.
• Inclusive Teamwork: A culture that celebrates diversity and fosters inclusion.

Terms & conditions apply.