Senior MNS Quoting Specialist

MicroSourcing; Philippines; On-site; PHP 1,004,000 - 1,786,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Job summary

MicroSourcing is seeking a Senior MNS Quoting Specialist to lead three critical ICT service delivery functions: MNS Quoting, Procurement, and Operations, ensuring seamless order processing and customer satisfaction.

You will oversee end-to-end procurement, quoting accuracy, and revenue management, while coordinating with Sales and Product teams to align pricing strategies. Onsite in BGC, Taguig, with dayshift schedule.

Qualifications

• 3–5+ years in ICT service delivery, operations, and quoting management.
• Proven track record in leading cross-functional teams across procurement, quoting, and project administration.
• Strong background in project and contract management, including billing and revenue assurance.
• Experience with SAP or similar ERP systems for order and contract management.
• Ability to manage stakeholder relationships across sales, finance, vendors, and customers.
• Exposure to telecommunications products and managed network services.
• Advanced proficiency in Microsoft Office and order management tools.

Responsibilities

• Lead and oversee three functions within ICT service delivery and quoting: MNS Quoting, Procurement and Operations.
• Provide strategic direction and day-to-day leadership to ICT Procurement Analysts, ICT Operations Analysts, and MNS Quoting Specialists.
• Oversee end-to-end Procurement processes, ensuring timely and accurate delivery of ICT products and services.
• Manage project accounts and baselines within SLA, supporting Project Managers throughout the lifecycle.
• Own end-to-end order management: create and monitor sales orders/contracts, coordinate invoicing, credits, and SAP material setup.
• Monitor KPIs across all three functions (order cycle time, SLA achievements, quote turnaround).
• Collaborate with Sales and Product teams to align pricing strategies and customer requirements.

Skills

ICT service delivery

Procurement management

Quoting management

Leadership

Stakeholder management

SAP

Telecom knowledge

Order management

Cross-functional leadership

Tools

SAP

Microsoft Office Suite

Order management tools

Job description

Onsite | Dayshift

Discover your 100% YOU with MicroSourcing!

Position: Senior MNS Quoting Specialist

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

Lead and oversee three critical functions within ICT service delivery and quoting operations: Managed Network Services (MNS) Quoting, Procurement and Operations. This role ensures seamless coordination across order processing, operational support, and quoting activities to deliver exceptional customer experience and operational efficiency.

As a Senior MNS Quoting Specialist, You Will

Leadership & Team Management

• Provide strategic direction and day-to-day leadership to ICT Procurement Analysts, ICT Operations Analysts, and MNS Quoting Specialists.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

Operational Excellence

• Oversee end-to-end Procurement processes, ensuring timely and accurate delivery of ICT products and services.
• Manage operational workflows, troubleshoot escalations, and ensure compliance with SLAs and regulatory requirements.

Quoting & Commercial Support

• Supervise the MNS quoting function, ensuring accurate, competitive, and timely quotes for managed network services.
• Collaborate with Sales and Product teams to align pricing strategies and customer requirements.

Project, Contract & Revenue Management

• Manage project accounts and baselines within SLA, supporting Project Managers throughout the lifecycle.
• Oversee contract administration, including changes, variations, closures, and billing milestones to ensure timely revenue recognition.
• Own end-to-end order management: create and monitor sales orders/contracts, coordinate invoicing, credits, and SAP material setup.
• Ensure accurate reconciliation and billing of monthly fixed contracts, product, and maintenance milestones using data from multiple systems.
• Collaborate with sales and finance teams to streamline order-to-cash processes and resolve escalations promptly.

Stakeholder Engagement

• Act as the primary escalation point for internal teams, vendors, and customers.
• Maintain strong communication channels with cross-functional teams to ensure alignment and transparency.

Continuous Improvement

• Identify process gaps and implement initiatives to enhance efficiency, reduce lead times, and improve customer satisfaction.
• Drive automation and best practices across fulfilment, operations, and quoting functions.

Reporting & Governance

• Monitor KPIs across all three functions (e.g., order cycle time, SLA achievement, quote turnaround).
• Provide regular performance reports and insights to senior leadership.

What You Need

Non-negotiables

• 3-5+ years of experience in ICT service delivery, operations, and quoting management.
• Proven track record in leading cross-functional teams and managing multiple operational streams (procurement, quoting, and project administration).
• Strong background in project and contract management, including billing and revenue assurance.
• Experience with SAP or similar ERP systems for order and contract management.
• Demonstrated ability to manage stakeholder relationships across sales, finance, vendors, and customers.
• Exposure to telecommunications products and managed network services.

Preferred Skills/expertise

• Advanced proficiency in Microsoft Office Suite and order management tools.
• Strong analytical, problem-solving, and process improvement capabilities.