Senior ICT Supply Chain Operations Analyst (B2B AU Telco)

MicroSourcing; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time off

Group life insurance

Performance bonuses

Career growth opportunities

Job summary

MicroSourcing is seeking a Senior ICT Supply Chain Operations Analyst to manage end-to-end procurement and delivery processes, raise POs for Buy to Consume and Buy to Sell, process via vendor portals, track deliveries, and ensure timely GRN and RMA. You will produce key reports and maintain proactive communication to meet SLAs.

The role is onsite at BGC, Taguig, with a day shift in a full-time capacity, focusing on efficiency, issue resolution, and warehouse coordination within the MNS

Qualifications

• 3–5 years of experience in procurement, order fulfilment, or supply chain operations within Managed Network Services environments.
• Hands‑on experience with vendor portals such as Cisco, HPE, and Akamai.
• Strong understanding of the PO lifecycle, Goods Receipting (GRN), and Return Material Authorisation (RMA) processes.
• Experience managing SLAs, back orders, and expediting deliveries with vendors.
• Familiarity with ERP systems and troubleshooting transactional or process‑related issues.

Responsibilities

• Contribute as part of the MNS Procurement Team.
• Raise and manage Purchase Orders for both Buy to Consume and Buy to Sell scenarios, including approvals.
• Process purchase orders on direct vendor portals (Cisco, HPE, Akamai).
• Track order deliveries, manage and communicate delivery ETAs, and handle items on back order.
• Accurately process Good Receipting Notice (GRN) for delivered items or services.
• Manage the end-to-end RMA process, including Return Material Authorisations.
• Produce concise business reports, including back order reports.
• Expedite vendor deliveries.
• Ensure transaction processing meets business demands and exceeds agreed SLAs.
• Close out aged transactions and short close POs.
• Troubleshoot system or process-related issues.
• Resolve parked invoices with the broader business and accounts payable teams.
• Provide accurate ETAs to the business and end customer.
• Handle warehouse management as part of the RMA process.

Skills

Procurement

Vendor portals (Cisco, HPE, Akamai)

PO lifecycle

Goods Receipting (GRN)

Return Material Authorization (RMA)

SLA management

ERP systems

Tools

Vendor portals (Cisco/HPE/Akamai)

Job description

Job Description

Senior ICT Supply Chain Operations Analyst (B2B AU Telco). Location: BGC, Taguig. Full-Time. Onsite Day shift.

Job Summary

This role manages end-to-end procurement and delivery processes, including raising and processing Purchase Orders (POs) for Buy to Consume and Buy to Sell scenarios in SAP. Responsibilities include processing POs via vendor portals (Cisco, HPE, Akamai), tracking deliveries, managing back orders, and providing accurate ETAs. The role ensures timely Goods Receipting (GRN), oversees Return Material Authorization (RMA) and warehouse coordination, and produces key reports such as back order and COE. Additional duties include expediting vendor deliveries, resolving aged transactions and parked invoices, troubleshooting system issues, and maintaining proactive communication to meet SLAs and ensure operational efficiency.

Responsibilities

• Contribute as part of the MNS Procurement Team.
• Raise and manage Purchase Orders for both Buy to Consume and Buy to Sell scenarios, including approvals.
• Process purchase orders on direct vendor portals (Cisco, HPE, Akamai).
• Track order deliveries, manage and communicate delivery ETAs, and handle items on back order.
• Accurately process Good Receipting Notice (GRN) for delivered items or services.
• Manage the end-to-end RMA process, including Return Material Authorisations.
• Produce concise business reports, including back order reports.
• Expedite vendor deliveries.
• Ensure transaction processing meets business demands and exceeds agreed SLAs.
• Close out aged transactions and short close POs.
• Troubleshoot system or process-related issues.
• Resolve parked invoices with the broader business and accounts payable teams.
• Provide accurate ETAs to the business and end customer.
• Handle warehouse management as part of the RMA process.

Non-negotiables

• 3–5 years of experience in procurement, order fulfilment, or supply chain operations within Managed Network Services environments.
• Hands‑on experience with vendor portals such as Cisco, HPE, and Akamai.
• Strong understanding of the PO lifecycle, Goods Receipting (GRN), and Return Material Authorisation (RMA) processes.
• Experience managing SLAs, back orders, and expediting deliveries with vendors.
• Familiarity with ERP systems and troubleshooting transactional or process‑related issues.

Preferred Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and reporting abilities.
• Detail‑oriented with a proactive approach to problem‑solving.
• Ability to work under pressure and meet tight deadlines.

Benefits

• Competitive rewards: above‑market compensation, healthcare coverage on day one, dependent coverage, paid time‑off, group life insurance, and performance bonuses.
• Collaborative spirit and supportive work environment.
• Work‑life harmony and balanced schedule.
• Career growth opportunities.
• Inclusive teamwork supporting diversity.