Hybrid Voice & Email Support Specialist

SPLACE; Davao City; Hybrid; PHP 193,000 - 220,000; Full time

Benefits offered by this job

Rate: 150 PHP/hour

HMO after 6 months

Job summary

SPLACE is hiring a Customer Service Representative for a Hybrid work setup in the Philippines. The role involves voice and non-voice support (phone, email, chat), with a focus on accurate documentation and customer-first problem resolution.

The position requires adaptability, excellent communication skills, and the ability to multitask across channels. Shifts may include evenings and weekends as part of a hybrid campaign, with an office-based setup.

Qualifications

• Excellent verbal and written communication across channels.
• Customer-centric mindset with passion for service.
• Ability to multitask and manage time effectively.
• Experience in voice and non-voice support (email, chat).
• Willingness to work in shifts, including evenings/weekends.

Responsibilities

• Voice Support: Handle inbound calls professionally, addressing customer queries and resolving issues with a customer-centric approach.
• Non-Voice Support: Respond to customer inquiries via email, chat, or other written channels, ensuring accuracy and timeliness.
• Multitasking: Switch between voice and non-voice channels to maximize efficiency and maintain high service standards.
• Documentation: Record customer interactions and details in our system with comprehensive records.
• Problem Resolution: Identify and escalate complex issues to appropriate teams for resolution while aiming for first-contact resolution.

Skills

Communication skills

Customer-centric mindset

Adaptability

Problem-solving

Team collaboration

Tech-savvy

Customer service exp

Flexibility in work hours

Tools

CRM software

CS software

Job description

SPLACE is hiring a Customer Service Representative for a Hybrid work setup in the Philippines. The role involves voice and non-voice support (phone, email, chat), with a focus on accurate documentation and customer-first problem resolution.

The position requires adaptability, excellent communication skills, and the ability to multitask across channels. Shifts may include evenings and weekends as part of a hybrid campaign, with an office-based setup.