Customer Care Specialist – Retail Account

Cognizant; Pangasinan; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Comprehensive training

Career growth

Job summary

Cognizant is seeking a customer service associate in Pangasinan to join its global team. The role handles inquiries via phone, chat, or email and aims to deliver accurate information and a positive experience for every interaction.

Open to High School/Senior High graduates or college undergraduates, including fresh graduates, with 0–17 months of BPO experience. Onsite work in Pangasinan is required, with training provided and opportunities for growth.

Qualifications

• Open to High School / Senior High graduates or College Undergraduates.
• Fresh graduates welcome and encouraged.
• 0-17 months of BPO experience.
• Willing to work onsite in Pangasinan.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and effective solutions.
• Deliver a positive customer experience in every interaction.
• Meet quality and productivity targets.

Skills

Communication skills

Excellent written and verbal

Education

High School / Senior High School

College undergraduate

Fresh graduates welcome

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Key Responsibilities

• Handle customer inquiries and concerns through phone, chat, or email
• Provide accurate information and effective solutions
• Deliver a positive customer experience in every interaction
• Meet quality and productivity targets

Qualifications:

• Open to candidates who are Highschool / Senior Highschool Graduates or College Undergraduates
• Open to Fresh graduates as well
• At least 0-17 months of BPO experience
• Excellent written and verbal communication skills
• Must be willing to work onsite in Pangasinan
• Why Join Us?
• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry