Technical Support Engineer

Schneider Electric; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Schneider Electric seeks an Electrical Engineer to provide technical support during pre-sales and post-sales activities in a hybrid setup at BGC, Taguig. You will evaluate products, prepare BOMs, and assist with warranty and service visits.

You will collaborate with cross-functional teams, ensure compliance with NEC/IEEE/ANSI standards, and coordinate with sales on approvals and submittals to deliver efficient customer solutions.

Qualifications

• Bachelor's degree in Electrical Engineering or related field.
• Experience with electrical diagrams and specifications.

Responsibilities

• Provide general technical support to customers during pre-sales and post-sales processes.
• Evaluate product and create bill of materials based on job requirements; review quotations.
• Answer technical inquiries via email or chat using official manuals and bulletins.
• Support Inside Project Managers on warranty requests and service visits.
• Organize meetings such as ORM with FSE & Engineering and BOM reviews.
• Coordinate with Sales after engineering releases and approve submittals.
• Release orders from Engineering to Manufacturing and generate submittals.
• Manage orders, entries, and expediting tasks; support Canada and US customers.
• Maintain prompt, courteous communication with customers and industry contacts.

Skills

Electrical engineering

NEC standards

IEEE standards

Team collaboration

Time management

US business hours availability

Education

Bachelor's degree in Electrical Engineering

Job description

What will you do?

• Provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process
• Evaluate product and create bill of materials based on job requirements. Responsible for pricing review of quotation opportunities from Inside Project Managers & Sales team
• Answer technical emails or chat inquiries from customers. Use technical documents for references to all owner’s manuals, technical bulletins, drawings, and other internal tools
• Provide support to Inside Project Managers on warranty requests & service visits
• Set Order Review Meetings (ORM) with FSE & Engineering (VATS), Lead BOM Review Meeting, Kick Off Meeting
• Communicate with Sales after Engineering releases outline and coordinate approved submittal with ISS
• Release orders from Engineering to Manufacturing
• Create Submittals
• Responsible for Order management, Order Entry and Expedites
• Provide support to Canada and US customers
• Handle responsibilities with minimal supervision and improve relationships with all customers (Internal/External) and industry contacts by providing prompt, courteous response to inquiries

Who would be successful?

• Electrical Engineer, but Electronics & Communications are welcome if they have sound knowledge and experience in electrical engineering applications
• Experience in electrical engineering or related fields with work exposure to Emergency and Back-up Systems and in analyzing and reviewing electrical diagrams/specifications
• Familiarity with standards from National Electrical Code (NEC), Institute of Electrical and Electronics Engineers (IEEE), and American National Standards Institute (ANSI)
• Proficient communication and collaboration skills to work with cross-functional teams
• Strong time management skills
• Electrical technical orientation, teamwork, and a positive attitude; intellectually curious with a passion to learn
• Willingness to work in a hybrid setup in BGC, Taguig
• Willingness to work during US business hours

What’s in it for me?

• Make a tangible impact by solving real technical challenges for customers every day
• Grow technical skills with mentorship, training, and exposure to diverse product applications
• Join a collaborative team that values innovation, quality, and continuous improvement
• Build a rewarding career with clear development pathways in technical and customer care roles

Bring your technical talent to a team that’s ready to support your growth — apply today!

Equal Employment Opportunity statement: Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.