Hybrid Technical Support Engineer - Motor Management

Schneider Electric; Cavite City; Hybrid; PHP 420,000 - 560,000; Full time

Job summary

Schneider Electric is seeking a technically-minded problem solver to join our Technical Customer Care team in Cavite. You will diagnose inquiries on product specifications, applications, and system integration while assisting customers with product selection and optimization strategies.

You will collaborate with internal teams to escalate issues and ensure efficient, high-quality customer outcomes, working in a hybrid setup during US business hours.

Qualifications

• Must possess a Bachelor's Degree in Electrical or Electronics Engineering.
• Willing to work on a hybrid setup during US business hours in Rosario, Cavite.
• Technical curiosity and a methodical approach to diagnosing and solving customer challenges.
• Strong interpersonal skills with the ability to remain calm and solution-focused under pressure.
• Eagerness to learn and grow technical expertise through hands-on customer interactions.
• Collaborative mindset with comfort working across teams to deliver seamless customer experiences.

Responsibilities

• Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration.
• Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies.
• Work closely with internal teams to escalate and resolve issues to ensure quick closure.
• Resolve customer requests efficiently to ensure a seamless and positive experience.

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Education

Bachelor's Degree in Electrical or Electronics Engineering

Job description

Schneider Electric is seeking a technically-minded problem solver to join our Technical Customer Care team in Cavite. You will diagnose inquiries on product specifications, applications, and system integration while assisting customers with product selection and optimization strategies.

You will collaborate with internal teams to escalate issues and ensure efficient, high-quality customer outcomes, working in a hybrid setup during US business hours.